Customer Service Representative(Remote )

I need a reliable, people-focused professional who can look after our customers through three channels—phone, email, and live chat—while working entirely remotely. Most contacts revolve around scheduling appointments, managing bookings, or answering everyday questions about our services, so a calm, organised approach and a genuine desire to help are essential.

You will log in to our cloud-based phone system and chat inbox, pick up inbound conversations, and close the loop on each request. Every interaction is in English, so native-level fluency and clear written grammar are a must. If you can keep notes tidy inside the CRM, follow simple call-flow scripts where provided, and think on your feet when something falls outside the script, you’ll fit in well.

I’ll provide:
• Full access to our VoIP, ticketing, and chat platforms
• A brief knowledge-base and FAQ library
• Ongoing Slack support for questions that need escalation

What I expect back:
• Same-day responses for email tickets, real-time handling for calls and chats
• A concise daily log of resolved issues, open follow-ups, and any customer feedback worth highlighting
• Professional, friendly tone that turns every interaction into a positive experience

If you’re comfortable juggling calls, emails, and live chats—and enjoy helping people book the right service without drama—let’s talk.