Project overview
Customer Service Representative Needed (Fluent in English) *NO COLD CALLING! We are expanding our virtual call center and are looking for sharp, experienced agents that are willing to learn the medical research industry and help patients get involved in clinical trials! Our mission is to help as many patients as possible and help bring new medical treatments to the market. This position will play a key role in building relationships with patients and learning about the medical research industry. First two weeks of training (paid): Monday to Friday: 7:00am to 3:00pm (Pacific time) After training is complete, works hours are: Friday, Saturday, Sunday, Monday 10:00am to 9:00pm (Pacific time) 10 hour shifts with a 1 hour lunch - 4 days on, 3 days off Would you be interested in hearing more about this position? __________________________________________________________________________ ***HOW TO APPLY: Send a 1 minute audio telling us something about yourself and describe your experience in relation to this role. Please record it using (vocaroo.com) or attach an audio file to this application. __________________________________________________________________________ *Potential for bonuses based on performance *100% remote work *This is a full time position (40 hours per week) *Can be converted to W2 employee for a global company. Once converted, may have the option of benefits. *Established career paths and growth. Here is a bit about our Company: We exist in a hyper-creative atmosphere, curated by talented professionals serious about getting the most out of themselves and our culture. We use social media on a global scale in biotech (with cutting edge medical research companies) trying to find unknown cures for popular and rare diseases. Clinical trials for 1 treatment cost $2B on average to complete, and take 7-9 years. The reason? Lack of Patient Awareness.... We are dramatically changing the economics of the patient education and outreach process so more lives can be improved. English and Spanish are a must but other languages are a plus. Work involves outbound and inbound calls for patient recruitment. Our Company Culture: Our philosophy on culture fit is pretty simple: we want people who are enthusiastic about what they want to do for a living, and excited to come in every day to learn and contribute. Ours is a highly collaborative environment, and we're drawn to like-minded people who love knowledge-sharing and thrive in a team setting. Being part of a team also means communicating effectively and maintaining an open mind - one that is receptive to feedback and able to adapt and grow.