Telecaller for Payment Support Needed

About the Project

We are a U.S.-focused Settlement Management and Customer Payment Support company helping customers complete settlement-related payments through our authorized payment-processing system.

We are looking for a professional U.S.-based telecaller/customer payment support representative who can communicate with customers clearly and professionally.

Responsibilities

* Call customers from our provided lead/customer list.
* Explain the settlement/payment process clearly.
* Verify basic customer information according to our approved verification procedure.
* Confirm the customer’s billing information when required.
* Guide customers through the authorized online/telephone payment process.
* Assist customers if they experience difficulty completing a payment.
* Confirm payment status through the authorized payment system.
* Record call outcomes and payment status in our CRM.
* Follow the approved call script and compliance procedures.
* Escalate suspicious or unusual transactions to management.

Payment Security

The freelancer must not collect or transmit customers’ full card numbers, CVV/CVC codes, PINs, banking passwords, or OTP/security codes through WhatsApp, email, spreadsheets, or personal messaging systems.

Customers must enter sensitive payment information directly into our authorized PCI-compliant payment interface or provide it only through an approved payment-processing workflow.

The freelancer will never ask a customer to disclose a bank OTP or online-banking password.

Customer Information

The representative may collect only information that is necessary for the authorized settlement process, such as:

* Customer name
* Billing address
* Contact information
* Settlement/reference number
* Payment status
* Other non-sensitive information specifically required by our approved workflow

Requirements

* Fluent spoken English.
* Professional telephone manner.
* Previous U.S. customer-service, collections, settlement, payment-support, or B2B/B2C calling experience preferred.
* Reliable internet and telephone connection.
* Comfortable working with CRM systems.
* Ability to follow strict payment-security procedures.
* Availability during U.S. business hours.
* Must provide a short voice recording with the application.

Preferred Experience

Candidates with experience in:

* Customer payment support
* Settlement services
* Financial customer service
* Payment processing
* Collections
* B2C calling
* U.S. customer support

will be preferred.

Application Requirements

Please provide:

1. Your previous telecalling/customer-service experience.
2. Your experience with U.S. customers.
3. Your availability and U.S. time zone.
4. Your expected hourly rate or proposed compensation.
5. A 30–60 second English voice recording introducing yourself.
6. Examples of similar work you have completed.

Important

This is a legitimate customer-support/payment-assistance position. Applicants must agree to follow our payment-security and customer-data procedures. Any attempt to request, store, photograph, record, or transmit customers’ sensitive authentication information outside the approved payment system will result in immediate termination.