Technical Support Representative – Hardware Support

Employment Type:Full-Time

Work Setup: Remote/WAH (BYOD - Windows 11OS)

Start date: Oct 20, 2026 (Tuesday-Saturday)

Schedule: 5 AM - 2 PM MNL or 3 PM - 12 MN (24hrs shifting schedule)

The Technical Support Representativeis responsible for providing basic to advanced technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.What does a day in the life of a Technical Support Representative look like?

Provide basic technical support to customers who are experiencing technical issues with their products or services

Identify and troubleshoot technical problems, and provide timely and effective solutions to customers

Communicate technical solutions to non-technical customers in a clear and concise manner

Ensure accurate ticket triaging

Reach out to customers after initial contact to ensure issues have been resolved satisfactorily and to provide additional support if needed

Escalate complex issues to higher-level team members as necessary

Document customer interactions and technical issues in a customer relationship management (CRM) system

Provide excellent customer service to ensure customer satisfaction and loyalty

Adhere to company policies and procedures

Meet or exceed performance targets for related KPIs

Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

Collaborate with other departments as needed to resolve customer issues

Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

Perform other duties as assigned

What are the required qualifications for a Technical Support Representative?

6 months' experience in a technical support role or equivalent preferred

Good communication skills, both verbal and written

Proficiency in using computer applications and software

Experience using a CRM preferred

Desktop/Laptop Support - Mostly hardware (basically everything about the laptop - modular, such as replacement, dismantling the laptop; everything is in the guides)

Ninja Perks and Benefits

*Full time employees

Competitive compensation

Adherence to government-mandated benefits

Retirement Savings Program with Company Matching

Life Insurance

HMO on day 1

Paid time off, birthday leave

Bonus and incentive plans

Opportunities for skills training and personal and professional development

Employee Referral Program

Beautiful office space (for onsite employees)

Free lunch provided daily (for onsite employees)

24/7 Shuttle Service available (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja! Are you ready?

If you are interested, you can access your instant interview here:

#supportninjajobs

Originally posted on Himalayas