Debt Settlement Call Handling Executive
Budget / Salary₹1,500–12,500
TypeFreelance project
LocationRemote
Posted1 hour ago
Position: Debt Settlement – Call Handling Executive
Company: Marathe CredCare Private Limited
Department: Debt Settlement / Client Support
Key Responsibilities
Handle incoming calls from banks, NBFCs, collection agencies and recovery agents regarding our debt-settlement clients.
Communicate with recovery agents professionally and confidently.
Explain that the client's case is being handled through Marathe CredCare and coordinate further communication.
Handle aggressive or repeated recovery calls without arguing or losing composure.
Understand basic debt-settlement terminology: overdue, NPA, settlement offer, legal notice, demand notice, recovery agency, ECS/NACH, etc.
Record important details of every call in the CRM/case file.
Obtain and document the caller's name, agency, lender, employee ID/reference number, contact number and purpose of call, where available.
Coordinate settlement discussions and payment-related communication with the concerned case manager.
Immediately escalate threats, abusive language, employer/family contact, defamation allegations, legal notices, police/court matters or other serious issues to the senior/legal team.
Follow approved communication scripts and never make unauthorized legal promises or commitments.
Maintain strict confidentiality of client information.
Company: Marathe CredCare Private Limited
Department: Debt Settlement / Client Support
Key Responsibilities
Handle incoming calls from banks, NBFCs, collection agencies and recovery agents regarding our debt-settlement clients.
Communicate with recovery agents professionally and confidently.
Explain that the client's case is being handled through Marathe CredCare and coordinate further communication.
Handle aggressive or repeated recovery calls without arguing or losing composure.
Understand basic debt-settlement terminology: overdue, NPA, settlement offer, legal notice, demand notice, recovery agency, ECS/NACH, etc.
Record important details of every call in the CRM/case file.
Obtain and document the caller's name, agency, lender, employee ID/reference number, contact number and purpose of call, where available.
Coordinate settlement discussions and payment-related communication with the concerned case manager.
Immediately escalate threats, abusive language, employer/family contact, defamation allegations, legal notices, police/court matters or other serious issues to the senior/legal team.
Follow approved communication scripts and never make unauthorized legal promises or commitments.
Maintain strict confidentiality of client information.
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