Startup Live Chat Support Agent Needed

I need a reliable live-chat specialist to become the first point of contact for our users during standard business hours (US-Pacific, 9 am-5 pm, Monday-Friday). You’ll sit inside the website’s chat widget, greet visitors within seconds, answer product questions, troubleshoot simple issues, and escalate anything complex to me or the engineering lead.

Because we are an early-stage startup the tone has to feel warm, energetic, and on-brand at all times—think concise answers, zero scripts, and a genuine desire to help. Familiarity with tools such as Intercom, Zendesk Chat, Crisp, or a comparable platform is a plus, yet the real priority is your demonstrated experience handling live conversations at scale while keeping response times low and satisfaction scores high.

When you apply, focus on that experience: tell me which products you’ve supported, what average chat volume you managed, and any measurable wins you can share (CSAT, first-response time, resolution time, etc.). A short Loom or screenshot of your previous chat console in action is welcome but not mandatory.

I’ll provide onboarding materials, FAQs, and a direct Slack channel for quick questions. If the partnership goes well, the role can expand to cover email tickets and weekend rotations.

Need someone authentic, trainable ready to grow and motivated. State what country you are from. And The job is to answer customer tickets, handle refunds and cancellations of subscriptions, deleting accounts, and messaging with customers.