Restaurant App Upgrade: Live Tracking Dashboard

* **Rider Visibility & Direct Contact:** Display the assigned rider's details to the customer and include a 1-click button to call them directly.
* **Live Order Tracking:** Integrate Google Maps to provide real-time location tracking of the rider during delivery.
Push notification of delivery and status change of the Rider
* **Feedback & Complaint Channels:** Add two dedicated tabs within the interface—one for general feedback and one for lodging complaints.
* **Post-Delivery Dispute Resolution:** Introduce a feature allowing customers to raise a dispute (e.g., for missing items or partial deliveries) after an order has been marked as completed.

### Dispatch & Admin Controls

* **Automated Order Routing:** Implement an auto-dispatch system that assigns incoming orders to the nearest active, logged-in rider.
* **Manual Assignment Override:** Provide a manual assignment option in the admin dashboard to allocate or reassign orders as needed which is already there

### Craveon Platform Development & Performance

* **Dedicated Restaurant App:** Build a native mobile application for restaurant partners to receive and manage orders, already in place the current web portal.
* **Performance Optimization:** Investigate and fix the root causes of application slowness to ensure a fast, responsive user experience.

### Deployment, Support & Incident Management

* **App Store Publishing:** Launch the application on both the Google Play Store (Android) and Apple App Store (iOS).
* **1-Hour SLA Guarantee:** Commit to a strict 1-hour Service Level Agreement (SLA) to resolve any critical issues or outages that arise.
* **Comprehensive Incident Logging:** Maintain detailed logs for every bug or failure, documenting exactly why the issue happened and the specific steps taken to fix it.
* **1-Year Extended Support:** Provide full technical maintenance and support for 12 months post-launch.