Remote Travel Customer Care Specialist (French & English)

We are seeking French (fluent, C2 and higher) and English (B2 and higher, written and spoken)-speaking individuals to join our multinational client's team as Customer Support Representatives with an international team supporting a well-known online travel platform. In this role, you will provide high-quality assistance to customers via phone, chat, and email, helping them with reservations, payments, and platform-related queries.
Location: Athens, Greece
Work Model: Remote (within Greece only) or Onsite in Athens
Start Date: 17 October 2025
Schedule: 09:00-19:00, Monday to Sunday (rotational shifts)
Responsibilities

Deliver professional customer support in French and English

Handle inquiries regarding reservations, cancellations, payments, and account issues

Guide customers through online processes and ensure seamless problem resolution

Maintain a high level of empathy, professionalism, and efficiency

Work towards set performance goals including quality, response time, and customer satisfaction

Requirements

Fluency in French (C2+) and good command of English (B2 minimum)

Strong communication and problem-solving skills

Customer-oriented attitude and ability to work in a fast-paced environment

Availability to work rotational shifts, Monday to Sunday

EU citizenship or valid work permit for Greece

Important Considerations-Relocating Candidates:
- Flight tickets reimbursement with first salary
- Candidates relocating from abroad must arrive in Athens 7 days before the start date for hiring documentation
- Relocated employees must work onsite for at least 3 months (unless already living in Greece with housing and internet setup)
Application Deadlines

Remote within Greece: Apply by 3 October 2025

Onsite relocating to Athens: Apply by 10 October 2025

Originally posted on Himalayas