Remote Customer Support & Scheduling

I’m looking for a reliable, home-based assistant who can keep my customers—and my calendar—running smoothly. Your primary focus will be front-line customer support over the phone: answering inbound calls, checking voicemail regularly, returning messages, and documenting each interaction in the CRM. Alongside this, I’d like you to keep my inbox tidy and my diary on track by confirming meetings, rescheduling when needed, and sending timely reminders.

Selected focus areas
• Phone calls or voicemail management
• Managing emails, calendars, and appointments

To succeed you’ll need a quiet workspace, strong spoken English, and familiarity with common tools such as VoIP softphones, Gmail or Outlook, Google Calendar, and basic CRM software. Consistent availability during business hours (with a quick response time to missed calls) is essential.

Deliverables I expect
• Daily call log with client names, issues, and outcomes
• Updated inbox with priority, follow-up, and archived folders
• Accurate, up-to-date calendar reflecting confirmed meetings and reminders
• End-of-week summary highlighting call volume, common questions, and any scheduling conflicts resolved

If you’re organised, courteous, and enjoy helping people over the phone, I’d love to hear how you can keep my customers satisfied and my schedule under control.