Remote Communications & Inbox Assistant

I need a proactive assistant who can keep every incoming message under control while I focus on core work. Your main task will be to jump into my email throughout the day, read new messages, craft thoughtful replies that mirror our brand voice, and send them promptly—no elaborate labelling or filtering systems required, just reliable, courteous responses so clients never wait.

You’ll also monitor our Facebook page and Instagram account, respond to DMs and comments, and flag anything that needs my direct attention. Friendly, same-day engagement is essential to keep conversations flowing and our audience feeling heard.

Phone support rounds out the role. When calls come in you’ll answer (or swiftly return missed ones), handle basic questions, schedule appointments in our online calendar, and keep a concise log of each interaction.

Deliverables
• Average email response time under two hours during agreed working window
• Same-business-day replies on Facebook & Instagram
• End-of-shift call log emailed to me outlining actions taken or needed

Fluent written and spoken English, experience with Gmail or Outlook, Meta Business Suite, and a stable internet connection for VoIP are must-haves. A quiet workspace and comfort working across time zones are big bonuses.

Send a brief note on your similar experience and the call-handling tools you prefer, and let’s keep my communications running smoothly together.