Patient Access Senior Consultant

Make a difference. Be happy. Grow your career.
THE ROLE
The Patient Access service line is responsible for selling, creating, and delivering solutions and professional services to meet client needs. With mentorship from their direct supervisor, the Senior Consultant will work closely with healthcare providers on financial and operational improvements. Through thoughtful and excellent communication, the Senior Consultant is responsible for achieving engagement milestones, producing quality deliverables, supervising and training junior colleagues, as well as contributing to SAS solutions.
KEY RESPONSIBILITIES
A Senior Consultant will be responsible for, but not limited to:

Overseeing daily execution of project initiatives while simultaneously providing guidance and support to junior colleagues

Producing data-driven outcomes, summaries, and recommendations by leveraging reports and dashboards from internal and client sources (e.g., data warehouses, industry benchmarks, and internal methodologies)

Guiding and reviewing data analysis to identify areas of opportunity and develop proposed solutions to healthcare providers, including acute, surgical, and ambulatory settings

Delivering solutions to clients based on proven Nordic SAS methodologies in multiple aspects that enhance patient access to care, including provider schedule templates, pre-arrival workflows, referral orders, patient satisfaction, financial clearance, and process automation

Displaying creativity and critical thinking in solving problems, and quickness to comprehend new analysis techniques

Operating simultaneously as resourcefully independent and a collaborative team member

Developing detailed financial analysis, statistical reports, resourcing assessments, visualizations, and presentations for both the internal team and client review

Facilitating the growth and development of less experienced team members by teaching them the technical tools and operational knowledge of the practice area and providing opportunities for them to take ownership of certain aspects of the project

Influencing the actions and opinions of others in the desired direction while exhibiting judgment in leading others to worthwhile objectives

Maintaining a high level of integrity

Independently owning key engagement workstreams with minimal oversight, such as:
Developing and updating related work plans, issue logs, status reports, and related initiative trackers

Creating high-quality internal and client-ready deliverables such as agendas, presentations, analytics, and actionable next steps

Producing high-quality written communication and exhibiting high-level verbal presentation skills

Reviewing and validating conducted analyses and client deliverables before submission

Leading teams and initiatives to completion, achieving engagement results, including financial net revenue and operational improvements, if applicable

Conducting client interviews and facilitating client meetings

Developing current- and future-state process flows depicting business process improvements

Conducting detailed analyses to proactively identify specific opportunities for improvement, as well as implementation recommendations

Designing deliverable content to communicate analysis findings appropriately

Presenting findings and recommendations to project and client leadership

Anticipating project risks and providing timely communication to project leaders along with a proposed plan for addressing identified risk

Completing quality reviews on team-member work products before delivery to client

Validating team-member findings and observations and overseeing team member process improvement and analytic activities

Consistently delivering work products that are high quality and client ready

Participating in SAS practice development initiatives, including knowledge capital and tool development

Representing Nordic in thought leadership and presentations regarding Nordic’s SAS solutions

Maintaining a positive, professional attitude and proactive approach

Ability to make strategic recommendations to help clients identify market shifts and industry trends

SKILLS AND REQUIREMENTS
Minimum Requirements

Bachelor’s degree required, with a preference in business, healthcare administration, or industrial engineering

4+ years of in-depth healthcare experience in one or more Patient Access functions:
Referrals and provider orders management

Scheduling and provider template optimization

Authorizations and registration

Defined accomplishments achieved during their healthcare experience

Excellent client communication skills, collaborative work style, and good interpersonal skills

Excellent organization skills with strong attention to detail

Must demonstrate and embody Nordic’s maxims

Flexible; able to quickly adapt to changing priorities and working with different employees and clients

Proficient with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies

Must be able to work independently as well as within a team environment

Preferred Qualifications

Ideal candidates will have experience in management consulting and the healthcare industry, specifically within patient access, front-end revenue cycle, and/or digital front door.

EHR technical experience in one or more of the following access-related applications:
Epic Cadence, Referrals, MyChart, Prelude, Grand Central, and ADT

Meditech Authorization & Referral Management (ARM)

Relevant Oracle Health (Cerner) applications

In addition, experience in these areas will be given additional preference:
Patient contact center centralization

Patient access strategy

Patient self-scheduling

Digital front door technologies

Process automation and exception-based workflows

Additional details

Relocation to Madison, WI, is not required

Travel 10 - 50% of the time

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Originally posted on Himalayas