Part-Time Customer Service Role

The position involves taking charge of my customer support queue for a set number of hours each week. During those hours you will monitor incoming enquiries, resolve common issues, and escalate anything outside the usual scope. All interactions must be logged in the shared ticketing system so I can track resolution history later.

Tools such as Zendesk or Freshdesk are already in place, but if you have experience with similar platforms that will translate easily. Clear, friendly written English is essential, and being comfortable on the phone is a plus because some customers prefer a quick call rather than back-and-forth emails.

Deliverables:
• Same-day responses for all tickets received during your shift
• Accurate updates to the CRM/ticket fields before closing a case
• A concise end-of-shift summary so I know what was handled and what may still need my attention

Please include a brief note on your past support work, your weekly availability (expressed in UTC), and any tools you have used so I can see how smoothly you will fit into the existing workflow.