German-Speaking Travel Customer Service Representative in Greece

Our client, a global leader in customer experience solutions, is partnering with Booking.com, one of the world's largest online travel platforms. We are looking for a German-Speaking Travel Customer Service Agent to join their team in Athens, remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.
Key Responsibilities

Handle incoming customer and partner queries via phone, email, and chat in both German and English

Assist with reservations, cancellations, modifications, and general travel-related issues

Provide guidance on platform tools, policies, and procedures

Log all interactions in the CRM system, ensuring accuracy and follow-up

Identify issues, resolve them quickly, and escalate when necessary

Maintain professionalism and empathy, particularly in stressful situations

Consistently meet service quality and customer satisfaction goals

Requirements

Fluency in German and English (verbal and written)

Strong computer and multitasking skills

Excellent problem-solving and communication abilities

Will be considered a great asset if you have:
Previous customer service, travel, or hospitality experience

Benefits

Competitive Salary

Monthly Bonuses

Meal Vouchers

Health care benefits and numerous other discounts

Continuous Training and access to Educational Platforms

Relocationpackage for candidates relocating from abroad, including travel expenses and initial accommodation

Originally posted on Himalayas