Night Responder

This is a remote position.
NOW HIRING | NIGHT RESPONDER

Bushwise | Remote Role
Ideally based in HoedspruitAre you an excellent communicator who loves wildlife, works well independently, and thrives on responding quickly to enquiries?

Bushwise is looking for a femaleNight Responderto ensure no new wildlife course lead waits for a response simply because they enquired outside normal business hours.

This is aFirst Responder Nightrole, supporting the lead queue when the daytime First Responder is off shift, on leave or unavailable.

YOUR ROLE

You’ll be the first point of contact for prospective Bushwise students, providing warm, accurate and personalised responses while moving each lead towards the next step — whether that’s a call, booking or application.

Key responsibilities include:Monitor and claim new leads throughout your shiftRespond promptly via WhatsApp, voice notes, email and phonePersonalise responses and ask the right qualifying questionsAccurately update Salesforce/lead records and log every interactionSchedule calls and create clear follow-up tasksManage the required follow-up cadence across different channelsHand qualified leads over to the Admissions LeadStay involved until the Admissions Lead has made contactKeep lead statuses and reasons for uncontactable/nurtured leads up to date
Advantageous:
Passion for wildlife and the African bush

Understanding of field guide training/courses

Experience with Calendly or similar scheduling platforms

Experience dealing with international students or gap-year enquiries

We’re looking for someone who is:Warm, professional and enthusiasticFriendly without being pushyA clear, plain-language communicatorHonest and detail-orientedComfortable working independently during evening/night hours
Requirements

WHAT WE’RE LOOKING FOR

Essential:
Fluent, warm spoken and written English

Excellent phone and voice-note communication skills

Comfortable working with Salesforce, WhatsApp, shared inboxes and lead queues

Exceptional attention to detail

Able to work independently and prioritise effectively

Strong understanding of international time zones and cultural differences

Reliable, organised and able to follow processes accurately

Willing to escalate when unsure rather than guess

Benefits

Start date:ASAP
Salary:up to R10,000 per month, depending on experience
Working Hours:Saturday – Wednesday, 4:00pm – 1:00am
(Includes a 1-hour dinner break)

Originally posted on Himalayas