Multidepartment Dashboard Freelancers Needed -- 2

I’m expanding our remote team and need a few reliable specialists who can jump straight into our custom dashboard and keep things moving smoothly.

Here’s where help is most urgent:
• Customer Support & Fulfillment – answering tickets about order status, shipping issues, delivery delays, account access, memberships, and billing. You’ll work inside our dashboard and, when required, continue the conversation by email or live chat so nothing slips through the cracks.
• Design & Community Care – crafting fresh visual assets, polishing brand elements, moderating membership spaces, and sending personalised thank-you notes that make customers feel valued.

If you’re strongest in only one of these areas, say so; if you comfortably straddle both, even better. Either way, show me proof: past results, portfolio links, screenshots, or metrics that demonstrate you know your craft and can communicate quickly.

The workflow is entirely online: I’ll provide login credentials for the dashboard along with an email address dedicated to your queue. Fast responses and clear status updates are essential, because the rest of the team depends on the data you enter.

Deliverables I’m looking for:
1. Daily ticket resolutions logged in the dashboard.
2. Orders processed and tracking numbers updated before end-of-day cut-off.
3. Design files delivered in organised layers (Figma or Adobe CC) with source included.
4. Weekly summary of membership interactions and thank-you messages sent.

If that matches your skill set, tell me which role(s) you’re targeting and how soon you can start.