MedEquip Service Management Application -- 2

Development of Medical Equipment Field Service Management Application

We are looking for an experienced web/mobile application developer to build an application for managing field service activities related to medical instruments.

Project Objective

We need an application that helps our company manage the complete service process for medical instruments, including installation, preventive maintenance, breakdown service, engineer assignment, service reports, and customer/equipment records.

Main Features Required
1. Customer Management

Customer/hospital/diagnostic center registration

Customer contact details

Site/location details

Multiple instruments under one customer

Service history

2. Medical Instrument Management

Instrument name and model

Serial number

Installation date

Warranty/AMC information

Customer/site location

Service history

Next preventive maintenance due date

3. Service Request / Ticket Management

Create new service request

Breakdown / installation / preventive maintenance / inspection categories

Service request number

Customer and instrument details

Problem description

Priority

Date and time

Service status

Example statuses:
New → Assigned → In Progress → Completed → Closed

4. Field Engineer Management

Engineer registration

Contact details

Skills/expertise

Assigned service requests

Engineer availability

Service history

5. Engineer Assignment

Admin should be able to assign a service request to a particular engineer.

The engineer should receive the assignment through the application and be able to view:

Customer details

Instrument details

Location

Complaint/service request

Scheduled date and time

Service instructions

6. Mobile Application for Engineer

The field engineer should be able to:

Login

View assigned jobs

Accept/reject assignments

View customer location

Start service

Enter service details

Add photographs

Add spare parts used

Enter observations

Record parts replaced

Complete the service report

Capture customer signature

Submit the report

7. Service Report

After completion, the application should generate a service report containing:

Customer information

Instrument information

Engineer information

Service request number

Complaint

Work performed

Parts used/replaced

Service date

Start/end time

Engineer remarks

Customer remarks

Customer signature

Engineer signature

Photographs, if applicable

The report should be downloadable/shared as a PDF.

8. Dashboard

Admin dashboard should display:

Total instruments

Total customers

Open service requests

Completed service requests

Pending assignments

Engineer-wise jobs

Installation status

Preventive maintenance due

Warranty/AMC status

9. Notifications

Notifications should be provided for:

New service request

Engineer assignment

Scheduled service

Pending service

Completed service

Preventive maintenance due

10. Admin Panel

An administrator should be able to manage:

Customers

Instruments

Engineers

Service requests

Assignments

Service reports

Spare parts

Users and permissions

Reports

Technology

We are open to suggestions regarding the technology stack. Please recommend a suitable architecture for:

Web-based Admin Panel

Android/iOS mobile application or cross-platform mobile app

Backend/API

Database

Cloud hosting

PDF report generation

Notifications

Important Requirements

The application should be:

User-friendly

Secure

Scalable

Mobile responsive

Easy to maintain

Designed with proper user roles and permissions

Capable of maintaining complete service history

User Roles

Initially, we expect the following roles:

Admin

Service Manager

Field Service Engineer

Customer/User (optional, to be discussed)

Deliverables

The developer/team should provide:

UI/UX design

Web admin application

Mobile application

Backend/API

Database

Source code

Deployment

Documentation

Testing

Bug fixing after delivery

Proposal Requirements

When applying, please provide:

Previous experience with similar field-service applications

Examples/portfolio of completed applications

Recommended technology stack

Estimated development timeline

Total project cost

Development milestones

Post-development support period

Details of any third-party services/licenses required

We prefer developers who have previously developed field service management, medical equipment service, asset management, CRM, or technician management applications.

The project can be developed in phases, starting with the core service-request and engineer-management functionality.