IT Delivery Manager (Remote - US)

Overview
World Travel Holdings is seeking an experienced, remote IT Delivery Manager to help us deliver innovative solutions that make leisure travel more accessible and fun. This crucial role will oversee and lead a team of business analysts, scrum masters and project managers in a hybrid waterfall/agile process and partner with strategic business partners and technical leaders to bridge the gap between business and technology. The ideal candidate will be an excellent critical and strategic thinker, be a strong team leader, and have a deep understanding of business analysis and project management methodologies, responsibilities, and best practices.
About the Company
World Travel Holdings, headquartered in Fort Lauderdale, FL, is the nation’s largest cruise agency and an award‑winning leisure travel company with nearly 40 travel brands. Through owned brands and private‑label partnerships, we sell cruises, villas, resort day passes, and luxury travel services. With a top-rated franchise, a UK cruise division, and a strong commitment to employee engagement and remote work, World Travel Holdings offers a people-focused culture. Learn more: WorldTravelHoldings.com
Responsibilities
Team Leadership & Management

Lead and manage a team of business analysts, scrum masters and project managers providing guidance, support, coaching and fostering a collaborative and innovative team environment

Establish and maintain best practices for requirements gathering, documentation and stakeholder engagement

Set clear performance expectations and ensure accountability for delivery commitments

Foster a culture of growth, ownership, accountability, and continuous improvement

Position yourself and the team as technical and business thought leaders, to drive business outcomes through a deep understanding of technology

Train, mentor, and support teams in Agile and Waterfall methodologies

Business & Technology Alignment

Partner with Product, Engineering and business stakeholders to translate strategic objectives into clear, actionable requirements

Maintain a holistic understanding of business processes, customer journeys, and technical dependencies

Build a strong understanding of the technical ecosystem, across the front end experiences to the back end services and APIs

Jira administrator, trainer and champion the adoption of BA tools, including project and technical documentation repositories and knowledge bases

Program Management & Delivery Oversight

Lead the development and execution of long-range portfolio plans, defining scope, milestones, timelines, and budgets

Establish governance structures for decision-making, escalation, and reporting

Oversee resource planning and allocation for project managers, scrum masters, business analysts, and cross-functional delivery teams

Act as Program Manager across all delivery tracks, managing dependencies, risks, and milestones holistically

Provide unified program status, risks, and priorities to leadership

Ensure scope, timeline, and budget adherence for all projects

Proactively escalate issues and provide solution-oriented recommendations

Manage projects through the full life cycle: Initiating, Planning, Executing, Monitoring & Controlling, and Closing

Lead Scrum Masters in effective Agile ceremonies and Project Managers in roadmap delivery

Requirements Management

Oversee the end-to-end process of gathering, analyzing, and developing business requirements documents and user stories

Develop and maintain high-quality artifacts including business requirements, acceptance criteria, business process flows and system interaction diagrams

Ensure requirements reflect scalability, security, quality and usability considerations

Maintain and improve governance practices and tools (project intake, prioritization, status reporting, retrospectives, planning)

Perform high level business requirements gathering and assessments early in the project life cycle, prior to project being assigned to a delivery team

Ensure the effective configuration, administration, and utilization of project management platforms such as Jira, SmartSheets and SharePoint

Ensure consistent documentation practices (RAID tracking, status reports, change logs)

Facilitate executive workshops, steering committees, and cross-functional discovery sessions.

Stakeholder Engagement

Serve as a trusted advisor to stakeholders (business, operations & technology) by clarifying needs, challenging assumptions, and identifying opportunities for optimization

Ensure stakeholder alignment on program goals, success metrics, and dependencies

Facilitate workshops, discovery sessions, and cross-functional discussions to align on scope and deliverables

Build strong relationships across technology, business, and operations teams

Translate business objectives into actionable delivery plans.

Provide executive-level reporting that translates Agile progress into milestone-based tracking

Risk & Issue Management

Build structures to capture and validate assumptions for all program/project plans

Identify, track, and resolve risks and issues at both project and program levels

Ensure delivery teams have the support, decisions, and clarity needed to succeed

Anticipate bottlenecks and act early to remove blockers

Qualifications

Bachelor’s degree in Information Technology, Business, or related field required

8+ years of relevant business analysis, project management, and project leadership experience, with a minimum of 2 years as a people manager

Relevant business analysis, project management, and Agile certifications preferred (e.g., Certified Business Analysis Professional (CBAP), Project Management Professional (PMP), Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), etc.)

Experience working in a hybrid model of a blend of waterfall and agile project delivery

Demonstrated expertise in understanding data flows, integrations, and cloud-based (GCP & Azure) architectures for front-end and back-end platforms

Advanced proficiency in using SQL, Excel, Tableau, or other data analysis tools is highly desirable. Experience in data modeling, database design, or software development is a plus

Intimate working knowledge of agile tools required, preferably Jira and Confluence, but understanding of tools such as Trello, Scrumwise and demonstrated ability to implement and learn a new tool accepted

Ability to translate complex technical details into business-friendly language

Familiarity with cruise ship operations or the travel industry, including revenue management, passenger booking systems, and onboard operations a plus

Employees must be in good standing; no written warnings in the past six months

Compensation & BenefitsEstimated Pay Range: $140,000 - $160,000
Benefits Overview:

Comprehensive medical, dental, and vision coverage

Company-paid life and disability insurance

401(k) with discretionary company match

Paid time off and holidays

Travel discounts and employee perks

Employee Assistance Program (EAP)

Professional development and learning opportunities

EEO Statement World Travel Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.
Originally posted on Himalayas