Head of Operations – Multi-Branch Restaurants

This is a remote position.
Job description:

Ready for your next step up from multi-location operations?

If you've run several restaurant branches, fixed the same problems again and again, and thought"there has to be a better system for this,"this role is for you.

We're looking for a hands-on operator to take charge of a growing multi-location food-service business and make it more visible, better managed and more profitable. You'll also help build a new, tech-enabled service business on top of what works there. You'll report directly to the CEO and hold delegated COO-level operating responsibility. This isn't a back-office role or an advisory one.

You'll take problems all the way through:

Problem → Plan → Owner → Execution → Measurable Result

Why This Role Is Different

Real executive scope.You'll work directly with the CEO and lead Area Managers, Branch Managers and shift leaders.

A clear growth path.The role is set up to grow toward a COO-level position as you prove results and the business scales.

Build something new.You won't only run operations. You'll help turn proven solutions into services, partnerships and new revenue lines.

Modern tools.You'll use AI, dashboards and automation every day to make work simpler for managers and teams.

Fully remote, with the authority to drive real change.

What You'll DoLead Multi-Location Operations

Oversee and improve performance across all branches through the management team

Make service, delivery, staffing and branch performance visible at a glance

Set clear roles, standards, decision rights and escalation paths

Put in place daily and weekly management routines, audits and follow-up rhythms

Hold managers accountable and coach them to own their areas fully

Reduce how often issues have to go up to senior leadership

Grow Sales and Profitability

Own the online customer journey: discovery, ordering, delivery, issue recovery and repeat purchase

Improve conversion, average order value, order frequency and customer retention

Shape pricing, promos, bundles and offers that grow sales without hurting margins

Track revenue, costs, margins and unit economics, and find leakage and waste

Prepare budgets, forecasts and performance plans

Build and Scale the Service Business

Turn business opportunities into practical operating plans and pilots

Launch and grow new service lines, partnerships and institutional accounts

Build networks of merchants, delivery and courier partners, and service providers

Identify internal solutions that could become repeatable, sellable services

Hire, onboard and develop team members as the business grows

Put Systems, AI and Automation to Work

You don't need to be a programmer. You do need to be comfortable using technology to solve business problems.

Use AI tools for analysis, planning, reporting and documentation

Design workflows, dashboards and management panels with the tech team

Find manual processes that can be simplified or automated

Turn business problems into clear requirements and acceptance criteria for developers

Test whether new systems actually solve the problem they were built for

Requirements
What We're Looking ForMust Have

7+ yearsin operations or business management, withproven experience leading multiple restaurant or food-service locations(for example as Area Manager, Operations Manager, Head of Operations or multi-unit GM)

Experience managing managers and holding them accountable

A track record of improving processes, service and profitability

Solid grasp of P&L, budgets, food and labor costs, and margins

Comfort with data, dashboards, Excel or Google Sheets, and digital tools

Strong communication skills, including with executives

High ownership and willingness to get hands-on when needed

Strong Advantage

Experience launching, scaling or turning around a branch, brand, service or business unit

Experience growing delivery operations or online sales (GrabFood, foodpanda, own website or app)

Business development, partnerships or sales exposure

Practical experience with AI, automation or digital transformation

Consulting, implementation or operational turnaround experience

The Person We Want
We're not looking for someone who only gives recommendations. We want someone who naturally asks:
What's happening? Why is it happening? Who owns it? What should we change? Did it actually work?
You're comfortable with ambiguity and figure things out rather than waiting for perfect instructions. You separate facts from assumptions. Most importantly,you build stronger managers and better systems instead of becoming the person everyone depends on.
What Success Looks Like

Clear, real-time visibility across all branches

Managers who fully own their areas, with fewer escalations

Faster resolution of bottlenecks

Better service speed, accuracy and customer satisfaction

Growth in online sales, partnerships and customer retention

Less manual follow-up, with smart use of data, AI and automation

Proven solutions turned into repeatable, scalable services

Your First 90 Days

Understand the business: branches, service flows, management structure, risks and bottlenecks

Stabilize urgent operational issues

Set up management, audit and escalation routines with the manager team

Launch the first dashboards, workflows and exception tracking

Define priority pilots and deliver measurable early wins in service, sales and operations

Present a roadmap for team, investment and next-stage growth

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Benefits
Benefits

HMO / Health Insurance

Paid Time Off (PTO)

Additional Leave

Work from Anywhere / Work from Home

Performance-Based Pay Raises

Originally posted on Himalayas