Efootball Account Recovery Assistance

My eFootball (Konami) game account is locked because the email address tied to it is no longer accessible. The task is straightforward: recover full control of the account using only legitimate, white-hat methods.

Scope of work
• Analyse the account’s current status and identify every official recovery path offered by Konami.
• Prepare the exact evidence of ownership I will need—screenshots, purchase receipts, device IDs, in-game data, or any other verifiable details.
• Draft and refine the messages, forms, or tickets that must be submitted to Konami support, tracking each response until the case is resolved.
• Advise on additional security measures once access is restored to prevent a repeat incident.

Acceptance criteria
1. I am able to sign in to the recovered account on both mobile and desktop.
2. The recovery process complies fully with Konami’s terms of service; no unlawful or unethical hacking techniques are used.
3. A concise hand-over note summarises the steps taken and the security best practices I should maintain.

Experience with account security, recovery workflows, and clear communication with support teams is essential.