Daily WhatsApp Order Updates

I need someone to take over the daily flow of customer-support messages I send through WhatsApp. Each day new orders come in, and those buyers expect an immediate confirmation followed by status updates (packed, shipped, out for delivery, delivered). Your job is to craft and dispatch those short messages, keep the tone friendly and professional, and make sure no customer is left waiting.

Here’s how the workflow looks on my end right now: I export the day’s orders from the store dashboard, note each tracking stage, then manually fire off individual WhatsApp texts. It works—but it costs me too much time. I’d like you to handle that entire loop. If you already use WhatsApp Business, basic CRM tags, or simple spreadsheet trackers, perfect—just plug them in. If not, we can start with a shared Google Sheet and the regular WhatsApp desktop app.

I’ll provide:
• A list of customers and order details every morning.
• Key wording and brand voice guidelines.

You’ll handle:
• Prompt, error-free confirmation and update messages.
• Light follow-up when customers reply with clarifying questions.
• A quick end-of-day recap noting who was contacted and any issues that need my direct attention.

Reliability matters more than volume; I’d rather every customer get a timely, personal message than automate everything with a bot. If you have experience managing WhatsApp customer support, let me know the tools you prefer and how you keep response times low.