Customer Success Manager
TypeFull-time job
LocationUnited States
Posted2 hours ago
Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.
We unite popular brands such as Clubessential, foreUP, myFitApp, Vermont Systems, Momence, Exerp, and many more.
foreUP provides the industry's best software for managing golf courses. We prove it every year by growing quicker than any other company in the space and servicing the most well-known courses around the nation. We run every aspect of a club including the restaurant, the reservation system, the pro shop, and retail store, their marketing, CRM, and member billing. Our strength is in the breadth of solutions we provide and our drive is to make it easier for these small club owners to provide the best experience.
TheforeUPsales organization islooking for a passionate Customer SuccessManagerwho will partner and ensure the long-term success of our customers.You willbe responsible fordeveloping long-term relationships with your assigned clients andeducating customers onnewsolutions. You will liaise between clients and cross-functional internal teams to ensure thetimelyandsuccessful delivery of our solutions according to client’s needs.For this position,the ideal candidate will have account management and/or sales experience. Industry experience is a plus.
The Customer SuccessManager (CSM)ownsthebusiness relationship with our valued customers.The CSMis motivated and rewarded by driving client retention, driving enhanced business solutions, andidentifyingopportunities to extend products and services into the client account. The desired outcomes that a CSMwill be measured are by increased retention and satisfaction rates, increasedutilizationofadditionalproducts and services (adoption), and an increase in overall lifetime value of each account.
Some of the things you'll do:
Operate asa keypoint of contact for your assignedcustomers
Maintain and develop existing customer relationships
Advise customers on how to bestutilizetheirsolutions and update onnew solutionsas they become available
Identifyand grow sales opportunities within assigned territory
Meet and exceed your sales quota and client retention goals
Record all activity in our customer relationship management database
Execute on strategies developed and communicated by sales management
Qualifications
What would make me a good candidate?
3+ years of relevant sales experience; Bachelor’s Degree preferred
Proven account managementand salesexperience or other relevant experience
Demonstrate ability to communicateand influence verbally and in writing
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Technologysavvy
Effective time management and project management skills
Ability to work independently in a fast-paced environment with changingpriorities.
Working arrangements:
Fully Remote in United States of America: You can work fully remote in this position, provided you have eligible working rights in United States of America and do not require sponsorship.
At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.
Values and Life at Xplor
Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:
Find a better way
Do the right thing
Say it straight
Win together
Own the outcome
If these values sound like you and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Ready to apply?
To start your application, please submit your resume, and we will be in touch as soon as we can.
Got questions? You can email us at .
Xplor/foreUP is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Xplor/foreUP maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Originally posted on Himalayas
We unite popular brands such as Clubessential, foreUP, myFitApp, Vermont Systems, Momence, Exerp, and many more.
foreUP provides the industry's best software for managing golf courses. We prove it every year by growing quicker than any other company in the space and servicing the most well-known courses around the nation. We run every aspect of a club including the restaurant, the reservation system, the pro shop, and retail store, their marketing, CRM, and member billing. Our strength is in the breadth of solutions we provide and our drive is to make it easier for these small club owners to provide the best experience.
TheforeUPsales organization islooking for a passionate Customer SuccessManagerwho will partner and ensure the long-term success of our customers.You willbe responsible fordeveloping long-term relationships with your assigned clients andeducating customers onnewsolutions. You will liaise between clients and cross-functional internal teams to ensure thetimelyandsuccessful delivery of our solutions according to client’s needs.For this position,the ideal candidate will have account management and/or sales experience. Industry experience is a plus.
The Customer SuccessManager (CSM)ownsthebusiness relationship with our valued customers.The CSMis motivated and rewarded by driving client retention, driving enhanced business solutions, andidentifyingopportunities to extend products and services into the client account. The desired outcomes that a CSMwill be measured are by increased retention and satisfaction rates, increasedutilizationofadditionalproducts and services (adoption), and an increase in overall lifetime value of each account.
Some of the things you'll do:
Operate asa keypoint of contact for your assignedcustomers
Maintain and develop existing customer relationships
Advise customers on how to bestutilizetheirsolutions and update onnew solutionsas they become available
Identifyand grow sales opportunities within assigned territory
Meet and exceed your sales quota and client retention goals
Record all activity in our customer relationship management database
Execute on strategies developed and communicated by sales management
Qualifications
What would make me a good candidate?
3+ years of relevant sales experience; Bachelor’s Degree preferred
Proven account managementand salesexperience or other relevant experience
Demonstrate ability to communicateand influence verbally and in writing
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Technologysavvy
Effective time management and project management skills
Ability to work independently in a fast-paced environment with changingpriorities.
Working arrangements:
Fully Remote in United States of America: You can work fully remote in this position, provided you have eligible working rights in United States of America and do not require sponsorship.
At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.
Values and Life at Xplor
Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:
Find a better way
Do the right thing
Say it straight
Win together
Own the outcome
If these values sound like you and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Ready to apply?
To start your application, please submit your resume, and we will be in touch as soon as we can.
Got questions? You can email us at .
Xplor/foreUP is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Xplor/foreUP maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Originally posted on Himalayas
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