Customer Service Representative

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Duties and Responsibilities:

Coordinates all customer service activities of a select account base made up of high-profile strategic customers

Coordinates status on orders from related plant departments to ensure customer delivery commitments are met

Determines customer requirements and expectations to recommend specific products and solutions

Verifies and presents prices based on contracted agreements

Manages CRM process for select accounts and designated salespersons including pricing requests, sample requests and complaint entry

Cultivates positive and enduring relationships with customers

Educates customers about terminology, features, and benefits of products to improve sales and customer satisfaction

Identifies trends in customer satisfaction, gaining a solid understanding of customer needs and preferences

Keeps accurate records of discussions and correspondence with customers

Maintains customer data base and contact information

Project management: manages and communicates all project work relative to the top tier account list to internal team members including supply chain/demand planning, accounting, operations, R&D, QA, logistics, marketing, and customer service from start to ship of first order

Promptly completes required reports such as sales and forecasting reports

Creates and maintains the cross functional (operations, R&D, QA, customer service, logistics, marketing) team to meet customer expectations and internal expectations

Understands the market value of and competitive factors of egg products

Participates in training sessions, meetings, skill building, and professional development classes

Supports and provides back up for the Customer Service Manager and Customer Service Representatives as needed

Knowledge, Skills, and Abilities:

Required:

Creative thinking for solutions to problems

Ability to read, understand and effectively communicate information through writing and speaking so others will understand

Ability to define problems, collect data, establish facts, and draw valid conclusions

· Attention to detail
· Public relation skills.

Able to work effectively across all levels of organization and functions

Multi-tasking and organizational skills

· Independent Self-Starter
· Ability to work in a team environment

Ability to work in a fast-paced environment with prioritization skills and can make good decisions in times of urgency

Computer Skills: Word, Excel, Outlook, PowerPoint, Access, Internet

Mathematical Skills: General Arithmetic/Basic algebra/Percentages/Fractions

Advanced English: fluent in speaking, writing, and reading

Experience in computer-based accounting systems

Preferred:
· Food industry experience

Equipment:

Office equipment: fax, copier, computers, printers, telephones, calculators

· Hand tools

Universal Expectations:

Follows all Safety, Biosecurity, Environmental, and Animal Welfare Procedures

Ensures compliance with and follows all OSHA and REI safety regulations and procedures

Ensures that all care is provided with respect to customer, client, and co-workers’ rights

Ensures a safe and clean work environment

· Maintains confidentiality

Adheres to work schedules in completing and performing assigned tasks

A trained designee will be appointed by management to cover for absences or vacancies

Reports and takes necessary action to prevent food safety and food quality issues from occurring to support the production of Safe Quality Food (SQF)

· Performs other tasks as assigned
Originally posted on Himalayas