Building Technician - Subsidence
TypeFull-time job
LocationUnited Kingdom
Posted1 day ago
We're looking for a Subsidence Building Technician to join our growing team and play a key role in helping customers navigate complex subsidence claims from mitigation through to final repair and settlement.
This is an exciting opportunity for someone with subsidence or property claims experience, a building professional with strong trade expertise, or a graduate surveyor looking to develop their career. You'll manage claims from start to finish, working with customers, contractors and insurers while overseeing investigations, repairs, cost control and settlement negotiations.
The role consists of the management of subsidence claims, with a focus on the Mitigation or Repair phase of the claim. This will be to efficiently manage each phase proactively, to seek an effective and efficient outcome for the claim journey.
Our Group values articulate who we are and what we stand for: Professional, Honest, Innovative, and helpful and the job holder will help ensure these values are embedded within their team.
What will your day look like:
Main duties and responsibilities will be to work as part of our desk-based subsidence team to drive subsidence claims towards settlement and will include:
Communicating with customers, contractors and insurer clients over the telephone, email and in writing
Production of technical reports, to meet SLA’s
Management of daily tasks
Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage
Updating and creating building repair scopes using our in-house schedule of rates
Assessing contractor estimates
Negotiating cash settlements for repairs with policyholders
Managing panel contractors, controlling repair schedules and costs
Settling claims under delegated authority
Maintain a high level of personal competence
Adhere to Company systems and procedures
Updating the claim information relevant claims IT system
Actively promote the principle of Treating Customer Fairly
Respond to requests and tasks set by the Senior members of the team.
Undertake any other tasks that are reasonably assigned to you from time to time
Knowledge and Abilities:
Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor
Demonstrate great communication and organisation skills
Ability to demonstrate a high standard of customer service
Computer literate, with excellent verbal and written communication skills (minimum GCSE English grade C or equivalent)
Ability to thrive in a fast-paced target driven environment
Positive attitude and be a flexible, adaptive, self-motivated team player
Attention to detail and ability to assess and resolve problems and find solutions
Some knowledge and understanding of Subsidence in relation to insurance claims
Some knowledge or experience of managing technical building claims
Some knowledge and understanding of Claims Handling
Excellent telephone skills
Experience and Understanding of Customer Service
Excellent computer literacy
Articulation and good communication skills
The ability to organise own workload
Benefits
Career & Purpose
Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities
Environmental & Social
The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme
Financial Health
Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Originally posted on Himalayas
This is an exciting opportunity for someone with subsidence or property claims experience, a building professional with strong trade expertise, or a graduate surveyor looking to develop their career. You'll manage claims from start to finish, working with customers, contractors and insurers while overseeing investigations, repairs, cost control and settlement negotiations.
The role consists of the management of subsidence claims, with a focus on the Mitigation or Repair phase of the claim. This will be to efficiently manage each phase proactively, to seek an effective and efficient outcome for the claim journey.
Our Group values articulate who we are and what we stand for: Professional, Honest, Innovative, and helpful and the job holder will help ensure these values are embedded within their team.
What will your day look like:
Main duties and responsibilities will be to work as part of our desk-based subsidence team to drive subsidence claims towards settlement and will include:
Communicating with customers, contractors and insurer clients over the telephone, email and in writing
Production of technical reports, to meet SLA’s
Management of daily tasks
Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage
Updating and creating building repair scopes using our in-house schedule of rates
Assessing contractor estimates
Negotiating cash settlements for repairs with policyholders
Managing panel contractors, controlling repair schedules and costs
Settling claims under delegated authority
Maintain a high level of personal competence
Adhere to Company systems and procedures
Updating the claim information relevant claims IT system
Actively promote the principle of Treating Customer Fairly
Respond to requests and tasks set by the Senior members of the team.
Undertake any other tasks that are reasonably assigned to you from time to time
Knowledge and Abilities:
Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor
Demonstrate great communication and organisation skills
Ability to demonstrate a high standard of customer service
Computer literate, with excellent verbal and written communication skills (minimum GCSE English grade C or equivalent)
Ability to thrive in a fast-paced target driven environment
Positive attitude and be a flexible, adaptive, self-motivated team player
Attention to detail and ability to assess and resolve problems and find solutions
Some knowledge and understanding of Subsidence in relation to insurance claims
Some knowledge or experience of managing technical building claims
Some knowledge and understanding of Claims Handling
Excellent telephone skills
Experience and Understanding of Customer Service
Excellent computer literacy
Articulation and good communication skills
The ability to organise own workload
Benefits
Career & Purpose
Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities
Environmental & Social
The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme
Financial Health
Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Originally posted on Himalayas
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