Boost E-Commerce Review Volume

My store’s sales data shows plenty of happy customers, yet too few are leaving public feedback. The project is to design and implement a complete workflow that raises the total number of authentic, product-level customer reviews.

Key elements I need covered:
• Map the current purchase journey and identify the best post-purchase touchpoints for review requests.
• Create copy and design assets for email follow-ups, SMS nudges, and any on-site prompts that fit naturally with the brand voice.
• Configure automation inside my existing e-commerce stack (Shopify plus Klaviyo and, if helpful, any lightweight review-gathering apps).
• A/B test timing, wording, and incentives to pinpoint what actually lifts response rates, then roll the winner out store-wide.
• Supply weekly metrics on request-to-review conversion, flagged issues, and quick wins, so progress is transparent from day one.

Acceptance criteria: a sustained increase in verified review volume of at least 30 % by the end of the engagement, with no negative impact on post-purchase unsubscribe or complaint rates.

All platform logins, brand guidelines, and past campaign data are ready to share as soon as we start.