Project overview
***When applying please include a sample voice recording via Golance Messenger*** We are looking for someone to provide great service to our clients. Who: Someone with a positive attitude and the drive for continuous improvement who is also very friendly and analytical. What: Solve 75% of customer inquiries on 1st attempt Maintain Net Promoter Score (NPS) above 65 Communicate with client, vendors, and colleagues via email, chat (including skype, and phone to resolve issues and to process orders. Respond to all inquiries within 6 hours. Receive at least 5 5 star reviews every month Complete 25 hours of continuing education training every year. Be available to work 9am to 10pm NYC Time (GMT -5) EST Skills and Experience: Must Have: High Proficiency in Computers - must pass our computer skills test with a score of at least 18 out of 20. Bachelor's Degree or equivalent 2+ years in customer service Basic Skills test (Math and English) minimum percentile 65% on our test Clear speech without strong accent Access to High Speed Internet - Download Speed 20mbs/Upload Speed 4mbs Nice to have: High Proficiency in Excel - 80% percentile on our Test Customer service experience in Fortune 500 company. How to apply: Step 1 - Take our test - https://www.ondemandassessment.com/link/index/JB-RD5JPEC3H?u=17780 Step 2 - Complete our career history form - https://sstlinc.topgradingonline.com/job_openings/customer-success-manager?utm_campaign=direct_links&utm_medium=job-boards&utm_source=golance Step 3 - send us a print screen of Internet speed from https://www.speedtest.net/ via UpWork Messenger or topgrading