Project overview
We are looking for someone to provide great service to our clients. Who: Someone with a positive attitude and the drive for continuous improvement who is also very friendly and analytical. What: Maintain Net Promoter Score (NPS) above 70 Communicate with client, vendors, and colleagues via email, chat (including Skype), and phone to resolve issues and to process orders. Respond to all inquiries within 6 hours. Receive at least 5 5-star reviews every month Complete 25 hours of continuing education training every year. Be available to work 9am to 6pm NYC Time (GMT -5) EST Ability to sit at a desk for extended periods Skills and Experience: Must Have: High Proficiency in Computers - must pass our computer skills test with a score of at least 18. Bachelor's Degree or equivalent 2+ years in customer service Proficiency in English - 80% percentile on our English Test Proficiency in Math - 80% percentile on our Math Test Excellent phone etiquette Nice to have: High Proficiency in Excel - 80% percentile on our Test Customer service experience in Fortune 500 company. HOW TO APPLY: 1) Send us a voice-recording of 2 minutes talking about yourself or anything you would like2) Finish our assesment here: sstlinc.topgradingonline.com/job_openings/customer-success-manager-unlimited?utm_campaign=direct_links&utm_medium=job-boards&utm_source=upwork