Workfront Admin

Role - Workfront Admins
Location - Remote
Experience- 6 to 8 yrs

Key responsibilities

Platform administration: Manage users, groups, teams, job roles, access levels, object permissions, and layout templates.
Workflow configuration: Configure project templates, task structures, dependencies, milestones, statuses, and approval processes to support business requirements.
Request intake and routing: Build and maintain request queues, topic groups, queue topics, and routing rules to capture requests consistently and direct them to the appropriate teams.
Custom forms and fields: Create and maintain custom forms, calculated fields, and display and skip logic to collect relevant information and improve data quality.
Requirements gathering: Work with stakeholders to document current processes, identify gaps, and define configuration requirements and acceptance criteria.
Reporting and dashboards: Build reports, dashboards, filters, views, and groupings that provide visibility into request volumes, project progress, workload, and delivery performance.
Testing and releases: Validate configuration changes, coordinate user acceptance testing, resolve defects, and support controlled releases into production.
Troubleshooting and support: Investigate access, routing, approval, reporting, and configuration issues; coordinate with technical teams or Adobe support when needed.
Governance and documentation: Maintain configuration documentation, naming standards, change records, and reusable templates. Review existing configurations to reduce duplication and improve consistency.
User enablement: Deliver training, create practical user guides, and support onboarding and adoption across business teams.
Automation collaboration: Identify opportunities to reduce manual work and partner with integration specialists on Workfront Fusion requirements, testing, and troubleshooting.
Required qualifications
Demonstrated hands-on experience administering Adobe Workfront and configuring business workflows.
Practical experience with request queues, project templates, custom forms, approval processes, reports, dashboards, and user access management.
Understanding of Workfront projects, tasks, issues, portfolios, programs, and their relationships.
Ability to translate business requirements into clear configuration designs and explain implementation choices to stakeholders.
Experience testing changes, supporting user acceptance testing, and resolving production issues.
Strong analytical, documentation, communication, and stakeholder management skills.
Ability to prioritize support requests and configuration enhancements while maintaining platform stability.