Website Engagement Boost & Live Chat

I want to take my current website from a static browsing experience to an engaging space where visitors can speak with us in real-time. The primary objective is to lift overall user engagement, and the single biggest lever I see is a fully featured live-chat / messaging system.

Here’s what I need from you:

• Assess the existing tech stack, recommend the best real-time chat solution (whether a SaaS widget such as Intercom/Tawk.to or a custom WebSocket implementation) and explain why it fits.
• Design and implement the chat UI so it feels native to the site on both desktop and mobile.
• Configure routing, notifications and basic automation (e.g., offline message capture, canned responses) to ensure conversations never stall.
• Set up lightweight analytics that show chat usage, response times and resulting engagement uplift.
• Document the install process and any code changes so I can maintain it moving forward.

Acceptance criteria: the chat launches within two seconds on page load, messages deliver instantly, the design matches our brand palette, and I can review engagement metrics from a single dashboard.

If you’ve integrated live chat before and can demonstrate fast, reliable results, I’m ready to get started.