Virtual Assistant: Research & Replies

I need help keeping information organised and customers answered while I focus on core work. The bulk of the role is internet research and light data entry: gathering facts, compiling competitor data, filling spreadsheets or Google Sheets, and presenting concise summaries so I can make quick decisions. Accuracy and a knack for finding trustworthy sources are essential.

Alongside that, I’d like you to monitor and respond to incoming comments and direct messages on the following channels:
• Instagram & Facebook
• Website chat and support email

No content creation is required—just friendly, timely, grammatically sound replies that follow my brand voice guidelines, which I’ll share up-front.

Typical tools you should already be comfortable with include Google Sheets or Excel, Gmail, Meta Business Suite, and a standard browser research workflow (advanced search operators, source vetting, etc.).

Deliverables are:
• Research briefs or spreadsheets delivered by agreed deadlines
• Inbox and social channels cleared at least once per business day, with any escalations flagged immediately

If this fits your skill set, tell me about a recent research project you handled and your average response time for customer messages.