US/Canada VA for 24/7

I run an online service that promises round-the-clock responsiveness, so I need a virtual assistant based in the United States or Canada who can staff our live-chat window 24/7. Your core focus will be customer support: greeting visitors, answering product questions, troubleshooting basic issues, and escalating anything you can’t resolve to the on-call specialist.

You’ll log every conversation in our help-desk tool (we currently use Zendesk Chat, though experience with Intercom or LiveChat is also welcome) and tag chats accurately so we can track trends. Clear written English, a friendly tone, and the ability to juggle multiple chats without copy-paste scripts are essential. A reliable internet connection and a quiet workspace are non-negotiable because response time is part of our SLA.

Coverage is needed all day, every day. I’m open to one full-time VA or a small team working in shifts—as long as the chat widget never goes dark. Let me know which model you prefer, your typical first-response time, and any relevant metrics from previous roles.

To be considered, confirm:
• You reside in the U.S. or Canada
• You can provide continuous live-chat coverage
• You’re comfortable using (or quickly learning) Zendesk Chat

When you reply, include a brief intro, a snapshot of your chat support experience, and how you propose to handle holidays and overnight hours. Looking forward to keeping our customers delighted together.