Ukraine IT English Caller Needed

Professional Role Description: Remote IT Sales & Support Call Representative (Ukraine-based)

We are seeking a fluent English speaker based in Ukraine to represent our company on outbound and inbound calls with prospects and existing contacts. This is a flexible, part-time or project-based role focused on high-quality telephone conversations in an IT context.

Key Responsibilities
- Conduct calls to introduce our services, qualify interest, and gather relevant information
- Confirm prospect interest and schedule short discovery meetings where appropriate
- Follow up on technical queries, pilot feedback, or ongoing discussions
- Accurately capture call outcomes, action items, and next steps
- Log all interactions in our CRM on the same day, including outcome and recommended next steps
- Provide a concise end-of-week summary highlighting progress, insights, and any recommended adjustments to messaging

What We Provide
- A brief call script and background materials on our services
- Access to a VoIP line or call credits
- CRM login and clear guidelines for logging interactions
- Ongoing support and feedback to ensure alignment with our positioning

Requirements
- Native or near-native English fluency with clear pronunciation and professional telephone presence
- Strong active listening skills and the ability to take accurate, structured notes
- Comfort handling IT-related conversations (software, technology services, or related topics)
- Reliable internet connection and a quiet environment suitable for professional calls
- Ability to adapt to a varying mix of call types from week to week
- Based in Ukraine (Kyiv time preferred for coordination)

Logistics
Please confirm your typical working hours (Kyiv time) and describe the setup you use to maintain a stable internet connection during calls.