SVP, Client Partnership Growth, Vertical Leader

The SVP, Client Growth, Manufacturing & Retail is Ansira’s vertical owner and leader across manufacturing and retail clients. This role is responsible for client success and growth across multiple portfolios within this vertical. This role focuses on the strategic direction on how Ansira grows and succeeds in the vertical.

The SVP, ClientGrowth, Manufacturing & RetailisAnsira’s vertical owner and leader across manufacturing and retail clients. This roleisresponsible forclient success and growthacrossmultipleportfolios within this vertical..This rolefocuses on the strategic directiononhow Ansira growsand succeeds in thevertical.

Theyare responsible forall areas of client growth and overall relationship health. This person brings together the right team to drive sales growth, expand our offering footprint, ensure profitability, and margin health, and influence the client's strategy through knowledge,innovationand thought leadership. Key requirements for this role are strong leadership, a subject matter expert in all areas of Ansira’sbusiness, anddemonstrated success in selling and growing client revenue – both in new logos and existing clients. In addition, it isexpectedthis person is a creative problem solver, a proactive and effective communicator, and has a passion for client success. This person must be able to manage multiple clients across business verticals, as well as be an effective manager and mentor to an internal team.

Job Description

What you will do:

Own the strategic direction and health of multiple portfolios through VPs.

Bring forward verticalinsightand translate what is happening in the market into clear priorities for the broader organization.

Own scalable distribution of vertical direction across adjacent teams so commercial focus, solutioning, media, product priorities, and roadmap discussions stay aligned.

Set vertical priorities tied to retention, expansion, margin, and risk.

Serve as the highest internal escalation point for major business, relationship, or organizational risk within the vertical.

Maintain selective executive-level visibility on the most important client relationships and inflection points.

Calibrate talent, org design, succession, and role alignment across the team. Own development and accountability of VPs and team.

Remove internal blockers and drive collaboration across teams when issues exceed VP authority.

Hold VPs accountable for portfolio performance, leadership maturity, talent development, and execution discipline.

Responsible for account onboarding, overall health, and growth across your portfolio of accounts 

Experienceidentifying growth opportunities for client projects and increasing the scope of services in consideration of revenue growth goals  

Understands the client’s context within the industry and their competitive position

Exhibits an understanding of digital delivery across creative, strategy, and technology platforms. Leverages this knowledge to build and fit into a client’s digital transformation agenda 

Thinks and leads strategically; Looks ahead leads with a vision, and proactively takesappropriate actionto drive solutions that drive your client’s business forward 

Effectively and successfully manage a client portfolio delivering $40M+ annually

Work in partnership with Client Engagement to ensure the right team is in place to meet client account growth goals 

Achieves revenue and margin goals for a portfolio of accounts and can lead with confidence forecasting, scoping/billing, and revenue recognition conversations and meetings  

Accountable for overall client satisfaction and client NPS scores 

Lead overall training and support of the team, helping them grow and mature in their ability to perform their job successfully 

Ensure the team is high performing and meeting/exceeding expectations

Responsible for the building, development, and professional growth of a high-performing team 

Ensures cross training and succession planning are woven into the team construct and approach

Empowers and delegates appropriately to ensure a multi-layered approach to account and client management  

Participant in internal and external ideation and brainstorming sessions

Collaborates with Client Engagement team to ensure projects are brought in on time and within budget  

Develops effective Opportunity briefs for new engagements/projects across existing clients 

Contributes information for marketing proposals and other decks presented internally and externally 

Develop and nurture high-level client relationships tomaintaina clear understanding of Client priorities to drive growth opportunities 

Have a clear understanding of the capabilities of all agency departments and be able to effectively partner with Strategy, Insight, Technology, Data Services, and Media teams as a means of selling and growing 

Strong understanding of the client’s business and how Ansira’s work has an impact 

Complete proformas and statements of work for internal approvals.  Provide client with approved statements of work and see through to contract execution 

Manage client budgets and monthly billing procedures; communicate any budget variances to clients and close any gaps. Manage accounts receivable process for past due accounts. 

Be a point of escalation for the team, helping resolve risks or issues at the account level  

Background and Experience:

Bachelor’s or Advanced degree in Marketing or related field 

10+ years in a senior role/client services leadership 

Digital transformation and digital platform (commerce, content, CXM, CDP, campaign, etc.) project experience both from a delivery and sales standpoint. 

A demonstrated thought leader, confident speaking from a position of knowledge with clients and industry leaders and delivering value to our clients beyondwhat’sscoped   

A thought leader, comfortable speaking from a position of knowledge with clients and industry leaders and delivering value to our clients beyondwhat’sscoped 

Commands an audience and has a presence when selling  

Embodies strongly the Ansira values: Customer Fanatic, Re-imaginer, RelentlessMoverand Community Champion 

Effective in consultative selling 

Excellent presentation skills – both internally and with clients 

Findsopportunities to promote the organization and our offerings (Social channels, leading webinars, presenting at conferences, etc.) 

Expert in both selling and delivering complex solutions 

Proventrack recordin developing client relationships at C-level 

A proven record of growing accounts and developing new business 

Strong written and verbal communications skills, ability todemonstrateproblem solving skills, ability to multi-task, attention to detail and organized 

Ability to partner with all levels of management and fellow team members with a high degree of professionalism, strong written and verbal communication skills 

Strong organizational skills, including multitasking and time-management

Fast paced, multi-tasking, assertive, ability to switch gears quickly, adaptable naturerequired; Solution oriented and resolution focused 

Travel Required 

Originally posted on Himalayas