Supervisor, NOC

Supervisor, NOC: Lead the Team That Keeps Our Clients Running
At DYOPATH, we're looking for a Supervisor, Network Operations Center (NOC), who is passionate about developing people, driving operational excellence, and leading through high-impact situations.
This isn't a role where you'll spend all day reviewing tickets and approving schedules.
You'll be entrusted with leading a team of talented engineers, guiding critical incident response efforts, improving processes that directly impact clients, and helping shape the future of our Network Operations Center.
Whether you're a seasoned NOC leader looking for your next challenge or a high-performing NOC Lead ready to step into people leadership, we'd love to talk.
Role Details

Title: Supervisor, Network Operations Center

Location: Remote

Schedule: Monday–Friday, standard business hours

Availability: Occasional after-hours support for incidents or escalations

Travel: Periodic, based on client and business needs

Salary Range: $115,000 – $120,000

Why This Role Matters
The DYOPATH NOC is at the heart of delivering exceptional service to our clients. As Supervisor, NOC, you'll play a pivotal role in:

Leading and developing a team of network and systems professionals

Coordinating responses during major incidents and service disruptions

Improving operational processes and service delivery standards

Ensuring clients receive world-class support and communication

Helping build a culture of accountability, collaboration, and continuous improvement

Your decisions will directly influence client experience, team performance, and operational success.
What the Supervisor, NOC, Will Do
Lead and Develop Your Team

Coach, mentor, and support NOC engineers

Conduct regular one-on-one meetings and performance discussions

Assist in onboarding and developing technical talent

Foster a culture focused on teamwork, accountability, and growth

Drive Operational Excellence

Oversee day-to-day NOC operations

Ensure service level agreements (SLAs) are met

Manage workload distribution and team coverage

Monitor performance metrics and identify opportunities for improvement

Lead Through Critical Events

Act as a primary escalation point for complex issues

Coordinate technical resources during major incidents

Provide clear communication to clients and leadership

Lead post-incident reviews and continuous improvement efforts

Improve and Build

Enhance runbooks, processes, and documentation

Identify opportunities for automation and efficiency

Partner with leadership to strengthen operational maturity

Help shape the future direction of the NOC

What Makes a Successful Supervisor, NOC at DYOPATH?
We're looking for someone who enjoys solving problems, developing people, and improving how things work. You may be an excellent fit if you:

Have experience leading or mentoring technical teams

Thrive during high-pressure incidents and escalations

Enjoy building processes and driving operational improvements

Communicate confidently with both engineers and business leaders

Take ownership and inspire others to do the same

Believe strong teams are built through coaching, trust, and accountability

Qualifications
Required

5+ years of NOC, infrastructure operations, or related IT experience

Experience serving in a lead, supervisory, or management capacity

Experience managing incidents and escalations

Strong understanding of networking, systems, and service operations

Ability to communicate effectively with technical and non-technical audiences

Preferred

Experience in an MSP or multi-client environment

ITIL knowledge or certification

Industry certifications such as:

CCNA / CCNP

Network+

ITIL Foundation

Azure Network Engineer

AWS Networking Certifications

Why DYOPATH?
At DYOPATH, we're committed to helping our employees grow professionally while delivering exceptional service to our clients. As the Supervisor, NOC, you'll find:

✅ Opportunities to grow your leadership career

✅ Exposure to diverse technologies and client environments

✅ A collaborative team that supports learning and development

✅ High visibility with technical and business leadership

✅ The opportunity to make a measurable impact every day

Looking to Take the Next Step?
If you're currently a NOC Lead, Senior Engineer, Technical Team Lead, or Operations Leader who's ready to expand your influence and grow into a broader leadership role, we encourage you to apply.
Come help us build a world-class NOC while growing your own career along the way. Apply today and let's get started.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Originally posted on Himalayas