Spanish WhatsApp Customer Support Team

I’m looking to set up a fully-managed customer service channel on WhatsApp, entirely in Spanish, that never sleeps. Every incoming message must be answered promptly, day or night, so I need a pool of more than five agents who can rotate shifts and keep coverage 24/7.

Here’s what matters to me:

• Consistent tone and accurate Spanish, matching the brand voice I will provide.
• Real-time replies within agreed response-time targets (we can refine the SLA together).
• Daily handover between shifts so no conversation is left hanging.
• Simple reports that tell me volume, resolution rate, and common issues—nothing fancy, just actionable data.

You’ll work inside our WhatsApp Business account and log basic ticket details in the lightweight CRM we already use; it integrates easily. If you’re comfortable with standard tools such as WhatsApp Business API, chat routing dashboards, and Google Sheets for metrics, you’re already a step ahead.

Deliverables I expect:

1. A staffing plan that proves true 24/7 coverage with at least six agents.
2. The first week of live support, fully documented.
3. A concise performance report at the end of that week outlining response times, resolved queries, and any roadblocks.

If you have the team ready to plug in—and the discipline to follow a tight schedule—let’s get started right away.