Social Media Support Specialist

I need a reliable specialist who can manage day-to-day customer interactions across my Facebook, Instagram, and Twitter accounts, as well as handle live-chat inquiries on our website.

What the role involves:
• Respond promptly and professionally to messages, comments, and chat requests, using the information or scripts I supply and drafting fresh replies when a gap appears.
• Keep every reply friendly, on-brand, and fact-checked against the guidance I provide.
• Flag or escalate any unusual issues and follow up with potential customers until their questions are resolved.
• Record recurring questions so we can improve future scripts and FAQs.

You will receive a starter pack of brand voice guidelines, sample answers, and access to our social inbox and live-chat dashboard. From there, I’ll look to you to keep response times tight and customer satisfaction high.

If you’re comfortable switching between provided scripts and your own well-worded answers—and you have experience juggling Facebook, Instagram, Twitter, and website chat—let’s get started.