Slovenian Speaking Supervisor Role
TypeFull-time job
LocationGreece
Posted11 hours ago
We are looking for motivated Slovenian speaking professional to join our team working for the worldwide leader of the tobacco industry that introduced the innovative smokeless cigarette device.
Successful candidates will join our Supervisors team onsite or remotely from Greece. They will monitor transactions volume and workflow, manage customer satisfaction and identify process improvement activities to maintain service levels, ensuring that customers needs are addressed accurately and professionally.
What you will do
Assist associates with customer situations by offering guidance and solutions on a daily basis
Monitor at least 1 transaction incube per CSS on a monthly basis to complete the call monitoring system and re-monitor all failed sampling transactions
Coach associates according to feedback delivered
Manage the team adherence to schedule
Motivate and inspire team through leading by example, offering incentive opportunities and developing confidence with each team member
Ensure all CSSs provide high level Customer Service to End Users at all time
Ensure that all CSSs are familiar with Companys Policies and Procedures
Handle transactions when there are staff shortages or an overwhelming abundance of transactions and demonstrate best practices to CSSs
Analyze operational trends and support the team members to improve their performance
Be a focal point of dissemination of information from management to team and vice versa
Attend the Educational learning plan session delivered by the superior
Evaluate CSSs and follow structured action plans for CSSs development
Meet with the superior on a daily basis to plan, strategize, and review department performance
Participate in Teleperformance operational processes and standards and DMAIC meetings
Suggest and inform the Management team on any matters related to improving revenue generation & customer satisfaction in regard to transaction handling and call center processes
Be a point of contact for the client for escalations and critical cases
Follow and apply Regulations regarding personal and performance data confidentiality and security
Attend recurrent trainings published by the Client/Company on a regular basis
Be positive and proactive and have a desire for applying continuous improvement processes
Other duties as assigned
What you will bring
At least 6 months of experience as a CSS or previous Call Center or related experience is desirable
Graduates of High School or College
Native level of Slovenian
Proficient knowledge of English
Exceptional communication & soft skills, as well as problem-solving skills
Computer knowledge/tech savviness
Resourceful, able to multitask
Thrive as a team player in a fast-paced, high-energy, change-oriented environment
Fully paid training
Originally posted on Himalayas
Successful candidates will join our Supervisors team onsite or remotely from Greece. They will monitor transactions volume and workflow, manage customer satisfaction and identify process improvement activities to maintain service levels, ensuring that customers needs are addressed accurately and professionally.
What you will do
Assist associates with customer situations by offering guidance and solutions on a daily basis
Monitor at least 1 transaction incube per CSS on a monthly basis to complete the call monitoring system and re-monitor all failed sampling transactions
Coach associates according to feedback delivered
Manage the team adherence to schedule
Motivate and inspire team through leading by example, offering incentive opportunities and developing confidence with each team member
Ensure all CSSs provide high level Customer Service to End Users at all time
Ensure that all CSSs are familiar with Companys Policies and Procedures
Handle transactions when there are staff shortages or an overwhelming abundance of transactions and demonstrate best practices to CSSs
Analyze operational trends and support the team members to improve their performance
Be a focal point of dissemination of information from management to team and vice versa
Attend the Educational learning plan session delivered by the superior
Evaluate CSSs and follow structured action plans for CSSs development
Meet with the superior on a daily basis to plan, strategize, and review department performance
Participate in Teleperformance operational processes and standards and DMAIC meetings
Suggest and inform the Management team on any matters related to improving revenue generation & customer satisfaction in regard to transaction handling and call center processes
Be a point of contact for the client for escalations and critical cases
Follow and apply Regulations regarding personal and performance data confidentiality and security
Attend recurrent trainings published by the Client/Company on a regular basis
Be positive and proactive and have a desire for applying continuous improvement processes
Other duties as assigned
What you will bring
At least 6 months of experience as a CSS or previous Call Center or related experience is desirable
Graduates of High School or College
Native level of Slovenian
Proficient knowledge of English
Exceptional communication & soft skills, as well as problem-solving skills
Computer knowledge/tech savviness
Resourceful, able to multitask
Thrive as a team player in a fast-paced, high-energy, change-oriented environment
Fully paid training
Originally posted on Himalayas
Apply on Himalayas →
Job sourced from Himalayas. Applications happen directly on the original platform — we never collect your data.