Shopify Agency Technical Support & Sales Specialist

Job Title: Technical Support & Sales Call Specialist – Shopify Agency (US Market)

About the Role
We're expanding our Shopify-focused agency into the United States and are looking for a confident technical caller who can jump on discovery or support calls with small-business owners, speak their language, and translate their needs back to our development team.

What You'll Do
Typical conversations will range from scoping new store builds and theme tweaks to diagnosing checkout glitches, app conflicts, or API issues. You'll quickly identify the root problem, outline solutions in plain English, and document action items for our developers in Slack or Trello.

Requirements

Shopify development knowledge
Technical troubleshooting
E-commerce platform expertise

Ideal Candidate Profile

Comfortable working U.S. business hours and dialing U.S. numbers
Clear, neutral English accent with professional phone etiquette
Ability to prepare concise call summaries and create tickets with reproducible steps, screenshots, or Loom videos
Familiarity with Liquid, Shopify Admin, popular apps, and common third-party integrations (Klaviyo, ShipStation, etc.) is a plus but not mandatory

Key Deliverables

Join or lead scheduled client calls
Provide a same-day written recap with technical notes and next steps
Escalate urgent issues to our dev squad and follow through until resolution

Timeline
We're aiming to have you fully onboarded and active on calls within a month, so availability and a fast learning curve matter.

To Apply
If this sounds like you, let's talk and get our U.S. pipeline moving.