ServiceNow Business Process Consultant

Beyond20 is seeking a Business Process Consultant to join our growing practice. The successful candidate will have extensive experience driving platform adoption and customer satisfaction and ultimately help customers grow their business on the ServiceNow platform. The position will operate with significant autonomy, exercising independent judgement and decision making with respect to matters of significance.
Responsibilities:

Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes

Be a key member of an overall engagement team focused on delivering customer outcomes

Lead customer design workshops and speak to how best practice processes align to the ServiceNow platform

Create client specific presentations for workshops

Guiding customers in defining and refining business requirement for functional aspects of the solution

Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations

Assist clients with creating and executing Organizational Change Management (OCM) plans

Contribute towards continuous improvement of leading practices

Growing and mentoring other members of ServiceNow and the partner ecosystem

Required Skills:

Must be a US Citizen

Must be able to obtain DHS program suitability prior to starting employment

4+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning

Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.

Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective

Excellent communication and presentation skills

Experience in analyzing and recommending ITSM strategies based on business priorities

Excellent interpersonal skills, customer-centric attitude and experience working with diverse team

Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies

Familiarity with the ServiceNow platform, including development of customizations beyond out-of-box

Strong documentation and technical writing experience.

Desired Skills:

Experience with Scaled Agile Framework (SAFe) knowledge and experience

Experience with other modules on the ServiceNow platform, such as, SPM, APM, ITAM, CSM FSM, HRSD.

Experience with collaboration tools including MS Teams, MS Outlook, MS SharePoint, Atlassian Jira, Atlassian Confluence, and Atlassian Jira Align

Required Education:
Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, or related technical field.
Two years of related work experience may be substituted for each year of degree level education.
Originally posted on Himalayas