Service Desk Level 1 Analyst (3rd Shift)
Budget / Salary$20–20.40
TypeFull-time job
LocationUnited States
Posted1 hour ago
Join DYOPATH as a Service Desk Level 1 Analyst
Are you energized by solving technical puzzles and helping people stay connected and productive?
DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support.
Why You'll Love Working Here
Purpose with Passion - Join a company whose L.O.V.E. philosophy, Living Our Values Every Day, turns everyday work into meaningful impact.
Grow & Thrive - From certifications to career paths, DYOPATH invests in your development.
Award-Winning Culture - Recognized for outstanding IT service, and we bring that same dedication to supporting each other.
Fun & Respectful Teamwork - A collaborative, upbeat environment where achievements are celebrated.
Benefits
Medical, dental, and vision coverage
Life insurance
401(k) with company match
“You Pick a Day” paid holiday
FSA and HSA options
Pet insurance
Additional benefits available
Full overview: dyopath.com/careers
Role Overview
Location: Remote (US)
Schedule: 3rd Shift (11:30 p.m. to 7:30 a.m. CST), Tuesday through Saturday
Pay Rate: $20.00/hour + $0.40 overnight differential
Your Mission as a Service Desk Level 1 Analyst
The Service Desk Level 1 Analyst serves as the first point of contact for users seeking technical assistance. This role provides Help Desk and IT Support services, resolves technical issues, documents incidents, and escalates complex problems when necessary.
Responsibilities
Respond to incoming phone calls, emails, and chat messages requesting technical support
Log all service desk interactions in the ticketing system
Provide first-level support for desktops, laptops, printers, mobile devices, software, Microsoft 365, Active Directory account access, password resets, and basic network issues
Resolve technical issues when possible and escalate when necessary
Ensure timely and accurate resolution of all service desk requests
Conduct follow-up with customers or employees to ensure satisfaction
Continuously improve technical skills through training, certifications, and self-directed learning
Participate in special projects as assigned
What You Bring to the Team
Education & Certifications
High school diploma or equivalent required
Associate or bachelor's degree in Computer Science or a related field preferred
Relevant certifications (or pursuing):
HDI Support Center Analyst (HDI-SCA)
ITIL Foundation
Microsoft 365 Certified: Fundamentals
Experience & Skills
Successful Service Desk Level 1 Analysts typically possess:
1-2 years of experience in a technical support role, preferably in a service desk, help desk, desktop support, or IT support environment
Strong customer service skills with the ability to explain technical information to non-technical users
Proficiency with Microsoft Office, Windows operating systems, Microsoft 365, and basic network troubleshooting
Experience with Active Directory account management, password resets, and user support preferred
Knowledge of ticketing systems, incident management, and service request processes
Basic network troubleshooting skills including TCP/IP, DNS, VPN, Wi-Fi, printers, and connectivity issues
Knowledge of ITIL or similar frameworks is a plus
Ability to work independently and as part of a team
Excellent problem-solving and analytical abilities
Ability to manage multiple tasks and prioritize effectively
Why This Role Stands Out
As a Service Desk Level 1 Analyst, you will be the front line of support, helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission-driven organization.
The Service Desk Level 1 Analyst role offers hands-on exposure to enterprise IT environments, customer support best practices, troubleshooting, and career growth opportunities.
You'll work with a dedicated team and gain valuable experience that paves the way for future advancement.
Ready to Start Your IT Career?
If you're excited to learn, solve technical challenges, and deliver great service in a people-first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Originally posted on Himalayas
Are you energized by solving technical puzzles and helping people stay connected and productive?
DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support.
Why You'll Love Working Here
Purpose with Passion - Join a company whose L.O.V.E. philosophy, Living Our Values Every Day, turns everyday work into meaningful impact.
Grow & Thrive - From certifications to career paths, DYOPATH invests in your development.
Award-Winning Culture - Recognized for outstanding IT service, and we bring that same dedication to supporting each other.
Fun & Respectful Teamwork - A collaborative, upbeat environment where achievements are celebrated.
Benefits
Medical, dental, and vision coverage
Life insurance
401(k) with company match
“You Pick a Day” paid holiday
FSA and HSA options
Pet insurance
Additional benefits available
Full overview: dyopath.com/careers
Role Overview
Location: Remote (US)
Schedule: 3rd Shift (11:30 p.m. to 7:30 a.m. CST), Tuesday through Saturday
Pay Rate: $20.00/hour + $0.40 overnight differential
Your Mission as a Service Desk Level 1 Analyst
The Service Desk Level 1 Analyst serves as the first point of contact for users seeking technical assistance. This role provides Help Desk and IT Support services, resolves technical issues, documents incidents, and escalates complex problems when necessary.
Responsibilities
Respond to incoming phone calls, emails, and chat messages requesting technical support
Log all service desk interactions in the ticketing system
Provide first-level support for desktops, laptops, printers, mobile devices, software, Microsoft 365, Active Directory account access, password resets, and basic network issues
Resolve technical issues when possible and escalate when necessary
Ensure timely and accurate resolution of all service desk requests
Conduct follow-up with customers or employees to ensure satisfaction
Continuously improve technical skills through training, certifications, and self-directed learning
Participate in special projects as assigned
What You Bring to the Team
Education & Certifications
High school diploma or equivalent required
Associate or bachelor's degree in Computer Science or a related field preferred
Relevant certifications (or pursuing):
HDI Support Center Analyst (HDI-SCA)
ITIL Foundation
Microsoft 365 Certified: Fundamentals
Experience & Skills
Successful Service Desk Level 1 Analysts typically possess:
1-2 years of experience in a technical support role, preferably in a service desk, help desk, desktop support, or IT support environment
Strong customer service skills with the ability to explain technical information to non-technical users
Proficiency with Microsoft Office, Windows operating systems, Microsoft 365, and basic network troubleshooting
Experience with Active Directory account management, password resets, and user support preferred
Knowledge of ticketing systems, incident management, and service request processes
Basic network troubleshooting skills including TCP/IP, DNS, VPN, Wi-Fi, printers, and connectivity issues
Knowledge of ITIL or similar frameworks is a plus
Ability to work independently and as part of a team
Excellent problem-solving and analytical abilities
Ability to manage multiple tasks and prioritize effectively
Why This Role Stands Out
As a Service Desk Level 1 Analyst, you will be the front line of support, helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission-driven organization.
The Service Desk Level 1 Analyst role offers hands-on exposure to enterprise IT environments, customer support best practices, troubleshooting, and career growth opportunities.
You'll work with a dedicated team and gain valuable experience that paves the way for future advancement.
Ready to Start Your IT Career?
If you're excited to learn, solve technical challenges, and deliver great service in a people-first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level 1 Analyst.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Originally posted on Himalayas
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