Senior Site Reliability Expert
TypeFull-time job
LocationUnited States
Posted3 hours ago
About Upserve, Inc.
Upserve is an established restaurant technology and payments platform entering a restart phase under private equity ownership. The company serves independent and multi-location full-service restaurants and operates across software, payments, and financial services.
Role Summary
Our SRE team is responsible for the design, operation and reliability of Upserve’s product infrastructure. We collaborate with teams across the company to make this happen: Developers, QA, PMs, etc.
Key Responsibilities
Initiate and contribute to continuous improvement of our software delivery processes and practices in a multi-location, multidisciplinary team to empower and accelerate product development
Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
Design and architect operational solutions with the specific goal of increasing the standardization, automation, repeatability, cost-efficiency and consistency of operational tasks
Working with developers and other SREs to design and build scalable, reliable and cost-efficient Cloud infrastructure
Adhere to and advocate for best practices, including Infrastructure as Code, monitoring, high availability, disaster recovery, security, and SRE/DevOps methodologies
Provide timely assistance and remediation solutions during critical situations and production incidents to help resolve service problems (You will be on call for periods of time)
Required Qualifications
●Strong knowledge of Amazon Web Services
Strong experience with Docker, Kubernetes & Linux Systems
Experience with configuration management tools such as Chef, Puppet, Ansible, Salt
Experience with Infrastructure as code practices: we use Terraform & OpenTofu
Ability to read & write complex scripts using Shell
Ability to read & understand programming languages: Python, Ruby, Go, etc.
Good understanding of Agile development and continuous delivery best practices, software engineering tools, processes, methods and testing
Ability to collaborate effectively with other teams
Ability to plan, organize, prioritize and stay focused
Good experience provisioning and managing infrastructures with high availability constraints
Good experience with cloud cost optimization
First 90 Days: Success Outcomes
You are a problem solver who does not shy away from tackling complexity and critical thinking
You have a strong will to learn, grow and get out of your comfort zone
You have great energy and passion for technology
You are able to express yourself flawlessly in English
●You have strong interpersonal skills
Opportunity
Lots of autonomy, flexible work culture and possibility of remote work
Development of high traffic products, used at the global scale
Exposure to modern and proven technology
Opportunity to learn and expand your skill set
Tons of growth opportunities into technical or people management roles
Opportunity to join a fast-paced, high-growth company
Originally posted on Himalayas
Upserve is an established restaurant technology and payments platform entering a restart phase under private equity ownership. The company serves independent and multi-location full-service restaurants and operates across software, payments, and financial services.
Role Summary
Our SRE team is responsible for the design, operation and reliability of Upserve’s product infrastructure. We collaborate with teams across the company to make this happen: Developers, QA, PMs, etc.
Key Responsibilities
Initiate and contribute to continuous improvement of our software delivery processes and practices in a multi-location, multidisciplinary team to empower and accelerate product development
Use automation extensively to design, configure, manage, and monitor systems in support of our product development teams
Design and architect operational solutions with the specific goal of increasing the standardization, automation, repeatability, cost-efficiency and consistency of operational tasks
Working with developers and other SREs to design and build scalable, reliable and cost-efficient Cloud infrastructure
Adhere to and advocate for best practices, including Infrastructure as Code, monitoring, high availability, disaster recovery, security, and SRE/DevOps methodologies
Provide timely assistance and remediation solutions during critical situations and production incidents to help resolve service problems (You will be on call for periods of time)
Required Qualifications
●Strong knowledge of Amazon Web Services
Strong experience with Docker, Kubernetes & Linux Systems
Experience with configuration management tools such as Chef, Puppet, Ansible, Salt
Experience with Infrastructure as code practices: we use Terraform & OpenTofu
Ability to read & write complex scripts using Shell
Ability to read & understand programming languages: Python, Ruby, Go, etc.
Good understanding of Agile development and continuous delivery best practices, software engineering tools, processes, methods and testing
Ability to collaborate effectively with other teams
Ability to plan, organize, prioritize and stay focused
Good experience provisioning and managing infrastructures with high availability constraints
Good experience with cloud cost optimization
First 90 Days: Success Outcomes
You are a problem solver who does not shy away from tackling complexity and critical thinking
You have a strong will to learn, grow and get out of your comfort zone
You have great energy and passion for technology
You are able to express yourself flawlessly in English
●You have strong interpersonal skills
Opportunity
Lots of autonomy, flexible work culture and possibility of remote work
Development of high traffic products, used at the global scale
Exposure to modern and proven technology
Opportunity to learn and expand your skill set
Tons of growth opportunities into technical or people management roles
Opportunity to join a fast-paced, high-growth company
Originally posted on Himalayas
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