Senior Salesforce Administrator

About Us: Wettermark Keith is a rapidly growing national personal injury firm. We pride ourselves on our integrity, professionalism, and commitment to excellence. At Wettermark Keith, we understand that our work extends far beyond the courtroom. We engage with people during some of the most challenging times of their lives – moments filled with uncertainty, fear, and stress. Our clients come to us in the aftermath of tragic accidents, seeking not just legal representation, but a beacon of hope for their future.
Purpose:
Wettermark Keith is seeking a highly organized and technically skilled Senior Salesforce Administrator to support and optimize our Salesforce platform while serving as the primary liaison between business stakeholders and the technology team.
This role is critical to ensuring the day-to-day success of firm operations by maintaining system health, driving enhancements, managing project requests/execution, and coordinating releases with Product Management. The ideal candidate will combine strong Salesforce administrative expertise with project management discipline and a proactive, solutions-oriented mindset.
This is a full-time role and may be remote. Candidates near our Birmingham, Alabama, or Nashville, Tennessee, office are strongly preferred. Compensation for the role includes a competitive base salary commensurate with experience, a discretionary year-end bonus, and benefits.
Key Responsibilities:
Salesforce Administration & Support
Manage daily Salesforce operations, ensuring system reliability and performance

Create, maintain, and optimize reports and dashboards for business stakeholders

Troubleshoot bugs, user issues, and system errors; escalate when appropriate

Administer users, profiles, permission sets, and permission set groups

Monitor data quality and implement data governance best practices

Project Management & Intake
Serve as the primary intake point for new business requests and enhancements

Gather, document, and refine business requirements into actionable solutions

Prioritize backlog in alignment with firm leadership and operational needs

Coordinate with Salesforce developers, admins, and cross-functional teams

Track project progress, timelines, and deliverables using project management tools

Workflow & Process Development
Design and implement workflow enhancements using Flows and declarative tools

Continuously identify opportunities to improve efficiency and automation

Partner with business units to streamline processes and reduce manual work

Documentation & Communication
Document business processes, system configurations, and workflow logic

Maintain clear and organized documentation for both technical and non-technical audiences

Provide regular status updates to stakeholders and leadership

Required Qualifications:

3+ years of Salesforce Administration experience

Strong understanding of:
Salesforce data model and security model

Reports & dashboards

Flow Builder and automation tools

Experience working with managed packages (e.g., Litify or similar legal tech platforms)

Familiarity with Salesforce DevOps strategies, including:
Sandboxes and environment management

CI/CD tools (e.g., Gearset, Copado, Azure DevOps)

Experience managing projects or coordinating cross-functional initiatives

Strong analytical, troubleshooting, and problem-solving skills

Preferred Qualifications:

Salesforce Advanced Administrator Certification

Familiar with Agile or Scrum methodologies

Exposure to integrations (CTI, document management, or e-signature platforms)

Experience supporting the following products:Litify, Eve Legal AI, SMS Magic, Case Status

Key Competencies:
Strong communication and stakeholder management skills

Ability to translate business needs into technical solutions

High attention to detail and organizational skills

Self-starter with the ability to manage multiple priorities

Collaborative mindset with a focus on continuous improvement

What Success Looks Like:
Salesforce runs smoothly with minimal disruption to daily operations

Business stakeholders receive timely, accurate reporting and insights

Project requests are clearly defined, prioritized, and delivered efficiently

Workflows are continuously improved to drive operational efficiency

Documentation is clear, accessible, and up-to-date

Originally posted on Himalayas