Senior Block Manager / Team Leader
Posted6 hours ago
About Dwelly
Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.
We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.
Please note this role sits with Helen Breeze Property Management, Sevenoaks, Dwelly's Agency.
The Role
We're looking for an experienced Senior Block Manager / Block Management Team Leader to join our bespoke managing agent based in Sevenoaks, covering the West Kent area.
This is a key role within the business, with overall responsibility for a specialist block-management team of four — two property managers and two accounts administrators — together with oversight of a portfolio of approximately 50 residential blocks, none exceeding 18 metres in height.
This is an opportunity for an experienced Block Manager to take a genuine leadership role within a growing business, providing technical and operational leadership to the team, acting as a point of escalation for complex matters, and having direct involvement in key business decisions and future growth.
What You'll Do
Lead, support and develop a team of two Property Managers and two Accounts Administrators
Oversee the day-to-day planning and operation of the block-management department
Provide technical guidance, support and workload management to the team
Maintain overall oversight of a portfolio of approximately 50 residential blocks
Act as the principal point of escalation for complex property, leaseholder and client matters
Oversee service-charge budgets, financial management and accounts across the portfolio
Ensure accounts are prepared accurately and delivered within agreed timescales
Set, monitor and review departmental KPIs and performance
Provide monthly management reports to senior management
Maintain high standards of customer service and client communication
Oversee compliance and health & safety requirements across the portfolio
Ensure appropriate action is taken where compliance or maintenance issues are identified
Support the team with major works, contractor management and other complex property matters
Provide leadership and direction while remaining hands-on and accessible to the team
Contribute to wider business strategy, operational improvements and future growth
What We're Looking For (Essential)
At least 5 years' experience in private residential leasehold/block management, covering service charge budgets, service charge accounts, major works, Section 20, leasehold legislation, contractor management, compliance, health & safety, and the Building Safety Act
Strong practical experience managing residential block portfolios
Strong knowledge of leasehold and service-charge management
Experience overseeing budgets, accounts and financial matters associated with managed properties
Good working knowledge of the Building Safety Act and relevant building safety requirements
Strong understanding of compliance and health & safety within residential property management
Excellent organisational and time-management skills
Strong communication and client-management skills
Ability to deal confidently with complex or escalated matters
Clean UK driving licence and access to your own vehicle
Nice to Have
TPI/IRPM qualification or equivalent professional qualification
Previous supervisory or team-management experience
Experience mentoring or developing Property Managers
Experience with major works and Section 20 consultation
Substantial block-management experience and ready to take a first formal team-leadership role will also be considered
Compensation
Salary: £48,000–£55,000 per year
Benefits: Company events, company pension, free parking, work from home
What is it like being a Dwell-er?
Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions.
What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.
This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”.
Customer obsession rather than competitive focus
Passion for invention
Operational excellence
Long-term thinking
By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.
Find Jobs in United Kingdom on Arbeitnow
Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.
We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.
Please note this role sits with Helen Breeze Property Management, Sevenoaks, Dwelly's Agency.
The Role
We're looking for an experienced Senior Block Manager / Block Management Team Leader to join our bespoke managing agent based in Sevenoaks, covering the West Kent area.
This is a key role within the business, with overall responsibility for a specialist block-management team of four — two property managers and two accounts administrators — together with oversight of a portfolio of approximately 50 residential blocks, none exceeding 18 metres in height.
This is an opportunity for an experienced Block Manager to take a genuine leadership role within a growing business, providing technical and operational leadership to the team, acting as a point of escalation for complex matters, and having direct involvement in key business decisions and future growth.
What You'll Do
Lead, support and develop a team of two Property Managers and two Accounts Administrators
Oversee the day-to-day planning and operation of the block-management department
Provide technical guidance, support and workload management to the team
Maintain overall oversight of a portfolio of approximately 50 residential blocks
Act as the principal point of escalation for complex property, leaseholder and client matters
Oversee service-charge budgets, financial management and accounts across the portfolio
Ensure accounts are prepared accurately and delivered within agreed timescales
Set, monitor and review departmental KPIs and performance
Provide monthly management reports to senior management
Maintain high standards of customer service and client communication
Oversee compliance and health & safety requirements across the portfolio
Ensure appropriate action is taken where compliance or maintenance issues are identified
Support the team with major works, contractor management and other complex property matters
Provide leadership and direction while remaining hands-on and accessible to the team
Contribute to wider business strategy, operational improvements and future growth
What We're Looking For (Essential)
At least 5 years' experience in private residential leasehold/block management, covering service charge budgets, service charge accounts, major works, Section 20, leasehold legislation, contractor management, compliance, health & safety, and the Building Safety Act
Strong practical experience managing residential block portfolios
Strong knowledge of leasehold and service-charge management
Experience overseeing budgets, accounts and financial matters associated with managed properties
Good working knowledge of the Building Safety Act and relevant building safety requirements
Strong understanding of compliance and health & safety within residential property management
Excellent organisational and time-management skills
Strong communication and client-management skills
Ability to deal confidently with complex or escalated matters
Clean UK driving licence and access to your own vehicle
Nice to Have
TPI/IRPM qualification or equivalent professional qualification
Previous supervisory or team-management experience
Experience mentoring or developing Property Managers
Experience with major works and Section 20 consultation
Substantial block-management experience and ready to take a first formal team-leadership role will also be considered
Compensation
Salary: £48,000–£55,000 per year
Benefits: Company events, company pension, free parking, work from home
What is it like being a Dwell-er?
Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions.
What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.
This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”.
Customer obsession rather than competitive focus
Passion for invention
Operational excellence
Long-term thinking
By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.
Find Jobs in United Kingdom on Arbeitnow
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