Resolve Verification Rejection

My freelancer-platform profile was rejected during the identity check because the name on my documents doesn’t match the name shown in the account. I already completed every step once, but the mismatch triggered an automatic refusal and the platform will not progress my application until it is corrected.

I need someone who has successfully handled this exact scenario—fixing a rejected verification on a work marketplace—not just explaining the general rules. Please guide me through the precise actions I must take, including:

• Pinpointing which personal details need to be updated on the platform versus on my documents
• Formatting and submitting any additional evidence or affidavits the support team may request
• Crafting the appeal or support ticket so it clearly addresses the “name or details did not match” reason

Once our plan is clear, I’ll provide screenshots or redacted copies of the rejection message and the documents I used so you can verify everything lines up before resubmission. Acceptance will be when the marketplace confirms my account is fully verified and the restriction is lifted.