Remote UGC Moderator for Mall Network

SM Prime Holdings, Inc. is looking for a detail-oriented moderator to review reviews and user-generated content (UGC) across our digital platforms: mall website, Google Maps, Facebook, Instagram.

Scope of work:
• Review new reviews and comments daily (approximately 100–150 items per day)
• Flag and hide content based on clear criteria: spam, insults, profanity, advertising, fake reviews, third-party personal data
• Reply to neutral and positive reviews using templates (provided)
• Escalate negative and disputed reviews to the responsible manager (per checklist)
• Keep a simple log: items reviewed, hidden, escalated
• Submit a short weekly report (form provided)
We provide:
• Clear moderation guide with "do/don't" examples
• Reply templates and escalation checklist
• Access to the moderation panel (after NDA signing)
• Feedback within 24 hours
• Hourly payment via Milestone
Freelancer requirements:
• Fluent English
• Attention to detail, accuracy, ability to follow instructions
• Stable internet and panel access during working hours
• Willingness to sign an NDA before receiving access
• Communication only via Freelancer chat
• Willingness to handle 1 round of quality revisions in the first week
• Willingness to track hours via Freelancer Time Tracker
Rate: 10 per hour (paid via Milestone, hours tracked via Freelancer Time Tracker)
Volume: 20 hours per week, 1 month with possible extension
Language: English

Important: All communication, file delivery, and payment must go through the Freelancer platform. Hours are tracked only via Freelancer Time Tracker. No off-site payments or data transfers. The NDA is signed through the company's official channels. Please do not apply if you are not comfortable with hourly work and following the moderation guide.