Remote Spanish WhatsApp Support Technician

I need a native-level Spanish speaker based in Mexico who can handle customer conversations over WhatsApp. The focus is on technical support, but at a basic troubleshooting level—you’ll guide users through simple steps to restore or improve connectivity and document each interaction in our ticketing system.

Scope of work
• Monitor our WhatsApp Business line during assigned shifts.
• Diagnose and resolve connectivity-related issues (Wi-Fi, data, or device settings) using clear, friendly language.
• Escalate complex problems that fall outside basic troubleshooting.
• Log every chat in our CRM with accurate tags and short summaries.
• Maintain response times that meet our service-level targets.

What I’m looking for
• Previous experience in customer service or help desk roles, preferably chat-based.
• Familiarity with WhatsApp Business tools and a cloud-based ticket system such as Zendesk, Freshdesk, or similar.
• Reliable internet connection and the ability to work fully remote within Mexico.
• Professional written Spanish; basic English reading is a plus for internal notes.

Deliverables
1. Consistent, on-time coverage of agreed shifts.
2. Complete, well-formatted chat logs for every customer interaction.
3. Weekly report highlighting recurring connectivity problems and any suggested process improvements.

If you’re patient, tech-savvy, and enjoy helping users solve everyday connection hiccups, I’d love to hear from you.