Remote Customer Support & Data Updates

I’m looking for a reliable remote assistant who can take charge of my daily customer service inbox and keep our customer records completely up to date. Most of your time will be spent answering incoming emails—clarifying product questions, resolving minor issues, and giving friendly, timely follow-ups that reflect our brand voice.

Whenever a new lead or existing client writes in, their contact details, preferences, and any action items need to be logged or refreshed in our customer database. Accuracy here is critical; every phone number, address change, or note you add helps the sales and logistics teams work smoothly later. You’ll have access to our shared CRM, a lightweight ticketing tool, and standard spreadsheets for quick reference. If you’re comfortable with Gmail/Outlook, basic Excel or Google Sheets, and typical CRM platforms, you’ll feel right at home.

There’s no hard deadline on this project; I’m aiming for a steady, ongoing partnership where you handle these tasks a few hours each day (or in scheduled blocks that suit us both). Consistency, clear communication, and a genuine customer-first attitude matter more to me than speed alone.

Deliverables I need from you:
• Prompt, well-written email replies logged in the system
• Updated customer contact details in the CRM after every interaction
• A short weekly summary noting any recurring issues or noteworthy feedback

If you enjoy helping people, have solid written English, and pride yourself on meticulous data entry, let’s talk and see if we’re a good fit.