Remote Customer Operations Coordinator (SAP Implementation )

Customer Operations Coordinator for a fast-growing beauty and personal care brand that's moving from Microsoft Dynamics 365 Business Central to SAP S/4HANA. You'll support the customer operations side of the project, from process documentation and data validation through testing, go-live and post-launch support.
What you'll do:

Document current order-to-cash processes and help review the new SAP workflows

Take part in SAP design workshops and capture requirements, questions and action items

Write and run test scripts (system integration, user acceptance and regression testing) for sales orders, pricing, fulfillment, invoicing, returns, credits and EDI

Log and track defects through to resolution and retesting

Validate migrated data: customer records, ship-to locations, pricing, payment terms and EDI settings

Test EDI and 3PL/warehouse integrations (850, 855, 856, 810, 846)

Document requirements for major retailers: Walmart, Target, Ulta, Walgreens, CVS and Amazon

Support cutover, go-live and early post-launch support; build SOPs, training materials and job aids

Required:

2–4 years in customer operations, order management, supply chain or ERP support

Strong knowledge of order-to-cash: orders, customer master data, pricing, fulfillment, invoicing

Intermediate to advanced Excel

Strong documentation, follow-up and problem-solving skills

Preferred:

SAP S/4HANA or SAP SD (order-to-cash) experience, or experience supporting an SAP implementation

Microsoft Dynamics 365 Business Central, which is highly desirable

Testing experience: test scripts, user acceptance testing, defect tracking

EDI and 3PL/warehouse system experience

CPG, beauty or personal care, or retail experience with big-box retailer compliance

Originally posted on Himalayas