Product Support Specialist (Customer-Facing) | Remote - PH
Budget / Salary35,000–40,000 PHP
TypeFull-time job
LocationPhilippines
Posted1 hour ago
Salary: Php 35,000 – Php 40,000 per month
Role: (Remote / Full-Time)
Locations: Manila, Central Visayas, Davao Region
Schedule: US Central Time
About the Role
We're looking for a Product Support Specialist to help customers successfully use our SaaS software. This role is best suited for candidates with previous customer-facing software or SaaS product support experience.
This is a customer-facing product support role, where you'll assist customers through phone, live chat, and email. You'll troubleshoot software issues, guide users through product features and workflows, and ensure they have a smooth experience using our platform.
This is not an internal IT Help Desk or Desktop Support position.
If you enjoy solving problems, working directly with customers, and helping people get the most from software, we'd love to hear from you.
What You'll Do
Support customers via phone, live chat, and email
Troubleshoot product, software, and workflow issues
Guide customers through platform features and best practices
Document customer interactions and resolutions
Identify recurring issues and share feedback with the team
Build and maintain product knowledge
Requirements
2+ years supporting customers using a software or SaaS product
Experience supporting US-based customers through phone, chat, and email
Experience troubleshooting software/application issues (not hardware or internal IT only)
Strong troubleshooting and problem-solving skills for software/application issues
Excellent written and verbal English communication
Comfortable explaining software features and workflows
Ability to learn new software quickly
Stable work history with demonstrated reliability
Preferred Backgrounds
Strong preference for experience supporting customer-facing software or SaaS products, such as:
SaaS Support
Product Support
Technical Customer Support
Software Support
Customer Success (support-focused)
Good Fit For This Role
You'll likely be successful if you've worked in roles such as:
Product Support Specialist
Technical Customer Support Specialist
SaaS Support Specialist
Software Support Representative
Customer Support Specialist (software/SaaS)
Benefits
100% remote / home-based work
Monthly salary: PHP 35,000 – 40,000
Collaborative and supportive team
Originally posted on Himalayas
Role: (Remote / Full-Time)
Locations: Manila, Central Visayas, Davao Region
Schedule: US Central Time
About the Role
We're looking for a Product Support Specialist to help customers successfully use our SaaS software. This role is best suited for candidates with previous customer-facing software or SaaS product support experience.
This is a customer-facing product support role, where you'll assist customers through phone, live chat, and email. You'll troubleshoot software issues, guide users through product features and workflows, and ensure they have a smooth experience using our platform.
This is not an internal IT Help Desk or Desktop Support position.
If you enjoy solving problems, working directly with customers, and helping people get the most from software, we'd love to hear from you.
What You'll Do
Support customers via phone, live chat, and email
Troubleshoot product, software, and workflow issues
Guide customers through platform features and best practices
Document customer interactions and resolutions
Identify recurring issues and share feedback with the team
Build and maintain product knowledge
Requirements
2+ years supporting customers using a software or SaaS product
Experience supporting US-based customers through phone, chat, and email
Experience troubleshooting software/application issues (not hardware or internal IT only)
Strong troubleshooting and problem-solving skills for software/application issues
Excellent written and verbal English communication
Comfortable explaining software features and workflows
Ability to learn new software quickly
Stable work history with demonstrated reliability
Preferred Backgrounds
Strong preference for experience supporting customer-facing software or SaaS products, such as:
SaaS Support
Product Support
Technical Customer Support
Software Support
Customer Success (support-focused)
Good Fit For This Role
You'll likely be successful if you've worked in roles such as:
Product Support Specialist
Technical Customer Support Specialist
SaaS Support Specialist
Software Support Representative
Customer Support Specialist (software/SaaS)
Benefits
100% remote / home-based work
Monthly salary: PHP 35,000 – 40,000
Collaborative and supportive team
Originally posted on Himalayas
Apply on Himalayas →
Job sourced from Himalayas. Applications happen directly on the original platform — we never collect your data.