Portuguese Contact Point Service

Our technology company needs an official point of contact located in Latin America who will be named in the compliance and privacy policies displayed on our public site. This role requires a fluent Portuguese speaker capable of managing a dedicated inbox or similar channel, screening every message that arrives in Portuguese, and translating the gist into clear English for the right member of our internal team.

Escalating any communication from the ANPD or other supervisory authorities is the top priority; those notices must reach us immediately, unchanged and with full context. Routine messages from individuals can be reviewed, lightly categorized, and forwarded to the proper stakeholder, but authority inquiries always jump the queue.

To keep a clear audit trail, a simple tracker—spreadsheet, ticket system, or equivalent—should log the date, nature, action taken, and final hand-off for each item. A brief monthly summary of volumes and escalations will satisfy our reporting needs.

Success is measured by:
• Same-day escalation of authority communications
• Accurate English summaries for team routing within 24 hours
• A living tracker that can be exported on demand

All tools are flexible as long as they support timely notifications and straightforward reporting.