Part-Time Phone Support Assistant

I need someone to handle daily inbound calls from my customers and resolve routine questions about orders, shipping status, and basic product information. All conversations have to be logged in our cloud-based CRM, and any complex issues must be escalated to me through a short ticket form.

Scripts, call-flows, and a quick start guide are ready, so the assignment is beginner-friendly; the key is a pleasant phone manner and reliability during the agreed time slots. Calls average 15–20 per day, Monday to Friday, four hours total.

Deliverables
• Answer calls live within three rings during your shift
• Record a concise summary of every call in the CRM
• Flag complicated queries in the escalation form before shift end

Acceptance criteria
• 95 % of calls logged accurately (spot-checked)
• Escalations submitted within ten minutes of call completion
• Zero missed calls during scheduled hours